Jorge Varela Flores
La Mirada,CA
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
30
30
years of professional experience
Work History
Automotive Service Advisor
Monzon Garage- Fullerton, Ca
10.2019 - Current
- Customer service: Greeting customers, answering inquiries, and handling complaints.
- Service delivery: Assessing vehicle issues, explaining repairs and costs, and ensuring timely service delivery.
- Scheduling: Managing the service center's scheduling and the workflow of the mechanics.
- Information: Providing customers with information about parts options, warranties, and potential cost savings.
- Consultation: Consulting with mechanics on behalf of the customer about necessary repairs and possible alternatives.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Explained estimates and determined repair timelines to manage customer expectations.
Real Estate Agent
Remax Discover
01.2019 - Current
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Advertised client properties through websites, social media, and real estate guides.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Presented purchase offers to sellers for consideration.
- Negotiated, facilitated, and managed real estate transactions.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Maintained connections with clients to encourage repeat business and referrals.
- Communicated with clients to understand property needs and preferences.
Store Manager/Service Advisor
Pete's Road Service – Fullerton, Ca
07.2016 - 07.2018
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Store Manager/Service Advisor
Daniels Tire Service – La Habra, California
10.2011 - 12.2014
- Communicate clearly and effectively with customers Executing current and presentable 12 point inspections with great penmanship Filing daily Invoices and paperwork for that day Maintaining current and BAR compliant paperwork and licenses Performing daily lobby cleanliness and maintenance Educating customers by showing them on their vehicles in items including but not limited to safety, preventive maintenance and performance upgrades
- Sales, Service repair - answer phones sell tires Manage two Sales Assistants, two tire techs and two mechanics
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
Store Manager/Assistant Manager
America's Tire Company
04.1995 - 10.2011
- Rotated merchandise and displays to feature new products and promotions.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Assisted with hiring, training and mentoring new staff members.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
Real Estate Agent -
Department of Real Estate
Some College (No Degree) - Business Management
Cypress College
Cypress, CASome College (No Degree) - Automotive
Fullerton College
Fullerton, CAGeneral Education - undefined
Savannah High School
Anaheim, Ca01.1996
Skills
- Customer Relations
- Technical knowledge
- Follow-up skills
- Customer Education
- Bilingual Spanish/English
- Computer Skills
- Customer Retention
- Quality Control
- Price Quoting
- Workflow Management
- Service Scheduling
- Strong Work Ethic
- Cycle counting
- Stock replenishment
- Vendor management
- Warehouse organization
References
- Joe Monzon, Childhood Friend – Mechanic, 714-335-6887
- Javier Gonzalez, Real Estate Investor Keller Williams, 626-485-3284
- Robert Cisneros, Combination Building Inspector-Building Safety Division- City of Santa Ana, 714-647-5891
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Automotive Service Advisor
Monzon Garage- Fullerton, Ca
10.2019 - Current
Real Estate Agent
Remax Discover
01.2019 - Current
Store Manager/Service Advisor
Pete's Road Service – Fullerton, Ca
07.2016 - 07.2018
Store Manager/Service Advisor
Daniels Tire Service – La Habra, California
10.2011 - 12.2014
Store Manager/Assistant Manager
America's Tire Company
04.1995 - 10.2011
General Education - undefined
Savannah High School
Real Estate Agent -
Department of Real Estate
Some College (No Degree) - Business Management
Cypress College
Some College (No Degree) - Automotive
Fullerton College
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