Jorge Vasquez
Mesa,AZ
Summary
Jorge Vasquez is a dedicate and results-oriented Relationship Manager with over 5 years in experience in customer service in sectors such as providing solutions, strategic planning, effective communication, account management, and value selling. He's able discover opportunities for business owners in order to optimize the operation sector of their business. Known for his strong ability to analyze information in various ways in order to learn about how each business model operates to bring value to the resources available to JP Morgan business clients. Jorge doesn't only focus on his career, but he also prioritizes an active lifestyle by being part of a soccer club and running competitively. The two sports are what keep him motivated to keeping going no matter the level of difficulty. Additionally, even if the results in soccer and running are not in his favor then he'll learn from it and adjust. The two factors transition to his ability to take pictures, draw sketches, and play piano. It's important for Jorge to be able to unplug from work and able to explore his creative side.
Overview
5
5
years of professional experience
Work History
Business Relationship Manager
JPMorgan Chase
Tempe, AZ
10.2023 - Current
- Developed and maintained relationships with external stakeholders to ensure customer satisfaction
- Established and implemented key performance indicators to monitor progress of business objectives
- Conducted regular meetings with clients to review service delivery and identify areas for improvement
- Analyzed customer feedback data and developed strategies for addressing issues in a timely manner
- Negotiated contracts between the company and customers to ensure mutual benefit
- Collaborated with internal departments to develop customized solutions that met customer needs
- Drafted proposals outlining pricing, terms, conditions, and services offered to customers
- Monitored industry trends and identified new opportunities for growth within the customer base
- Researched competitive offerings in order to create more effective sales strategies
- Maintained accurate records of all client interactions including sales activities, account status changes, contract renewals
- Identified potential risks associated with customer accounts and worked closely with other teams to develop mitigation strategies
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills
- Drafted sales sales management reports identifying clients at risk and analyzing quality of service and implementation of new strategies
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Identified customer needs by asking questions and advising on best solutions
- Listened to customer needs to identify and recommend best products and services
- Produced sales documents, finalized deals and filed records.
Mobile Expert
T-Mobile
Chandler, Arizona
12.2019 - 11.2023
- Provided customer service and technical support for mobile devices, tablets, and other wireless products
- Assisted customers in setting up new devices and transferring data from old to new devices
- Demonstrated the use of various applications on mobile devices such as email, messaging, music, photos
- Educated customers about their device's features and how to maximize its potential usage for productivity or entertainment purposes
- Recommended additional accessories or services that would complement the customer's device experience
- Tracked sales trends within the industry to stay informed about the newest technologies and products available
- Attended training sessions conducted by manufacturers to gain knowledge about newly released products and services
- Developed strategies for promoting sales of mobile devices by creating promotional materials such as flyers or brochures
- Maintained knowledge of sales and promotions, return policies and security practices
- Greeted customers to determine wants or needs
- Answered store and merchandise questions and led customers to wanted items
- Maintained records related to sales for store management.
Education
Bachelor of Arts Business Administration and Management -
Arizona State University
12.2022
High School Diploma -
Westwood High School
05.2018
Skills
- Competitive Analysis
- Client Engagement
- Revenue Generation
- Workload Management
- Forecasting
- Operations Management
- Financial Acumen
- Stakeholder Management
- Banking
- Portfolio Growth
- Customer Service
- Requirements Determination
- Wealth management portfolios
- Issue Resolution
- Value Selling
- Sales Reporting
- Effective customer communication
- Relationship building and management
- Account Management
- New Business Development
- De-Escalation Techniques
- Customer Education and Consulting
- Business Development
- Sales proficiency
- Performance Analysis
- Risk Management
- Time Management
- Strategic Planning
- Written and verbal communication
- Attention to Detail
- Product Knowledge
- Critical Thinking
Timeline
Business Relationship Manager
JPMorgan Chase
10.2023 - Current
Mobile Expert
T-Mobile
12.2019 - 11.2023
Bachelor of Arts Business Administration and Management -
Arizona State University
High School Diploma -
Westwood High School