Summary
Overview
Work History
Education
Skills
Timeline
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Jorge Vasquez

Tempe,AZ

Summary

Jorge Vasquez is a dedicate and results-oriented Relationship Manager with over 5 years in experience in customer service in sectors such as providing solutions, strategic planning, effective communication, account management, and value selling. He's able discover opportunities for business owners in order to optimize the operation sector of their business. Known for his strong ability to analyze information in various ways in order to learn about how each business model operates to bring value to the resources available to JP Morgan's business clients. Jorge doesn't only focus on his career, but he also prioritizes an active lifestyle by being part of a soccer club, and running competitively. The two sports are what keep him motivated to keeping going no matter the level of difficulty. Additionally, even if the results are not in his favor, then he'll learn from it and adjust. On the other hand, Jorge is not only into running and soccer, but he also enjoys taking pictures, drawing sketches, and playing the piano. It's important for Jorge to be able to unplug from work and able to explore his creative side.

Overview

6
6
years of professional experience

Work History

Business Solutions Banker

JPMorgan Chase
Tempe, AZ
11.2023 - Current
  • Cultivated external stakeholder relationships, resulting in enhanced customer satisfaction.
  • Established key performance indicators to monitor business objective progress.
  • Conducted client meetings to evaluate service delivery and identify areas for improvement.
  • Analyzed customer feedback data, and devised strategies for timely issue resolution.
  • Collaborated with internal departments to develop customized solutions for clients.
  • Managed the client account portfolio, ensuring high satisfaction and loyalty levels.
  • Maintained accurate records of client interactions, sales activities, and contract renewals.
  • Managed time effectively to ensure tasks were completed on schedule, and deadlines were met.
  • Managed a portfolio of client accounts, ensuring high levels of satisfaction and loyalty.
  • Produced sales documents, finalized deals, and filed records.
  • Addressed customer questions and concerns regarding products and services.
  • Used excellent verbal skills to engage customers in conversation, and effectively determine needs and requirements.
  • Collaborated with internal teams to create customized financial solutions for clients.
  • Generated monthly reports detailing performance metrics for senior management review.
  • Processed loan applications, and prepared relevant documents for approval.
  • Coordinated with other departments regarding customer requests or dispute resolutions.
  • Monitored economic trends to forecast impacts on banking operations, and advise clients accordingly.
  • Advised customers on bank products, services, and financial planning options.
  • Maintained accurate records of all client interactions, including sales activities, account status changes, and contract renewals.
  • Researched competitive offerings in order to create more effective sales strategies.
  • Established key performance indicators to measure progress toward organizational goals.
  • Identified customer needs by asking questions and advising on the best solutions.
  • Ensured compliance with all relevant laws when negotiating contracts or providing services.

Assistant Manager

T-Mobile
Chandler, Arizona
12.2019 - 11.2023
  • Provided customer service and technical support for mobile devices, tablets, and other wireless products.
  • Assisted customers in setting up new devices and transferring data from old to new devices.
  • Demonstrated the use of various applications on mobile devices, such as email, messaging, music, and photos.
  • Educated customers about their device's features and how to maximize its potential usage for productivity or entertainment purposes.
  • Recommended additional accessories or services that would complement the customer's device experience.
  • Tracked sales trends within the industry to stay informed about the newest technologies and products available.
  • Attended training sessions conducted by manufacturers to gain knowledge about newly released products and services.
  • Developed strategies for promoting sales of mobile devices by creating promotional materials, such as flyers or brochures.
  • Maintained knowledge of sales and promotions, return policies, and security practices.
  • Greeted customers to determine their wants or needs.
  • Answered store and merchandise questions, and led customers to wanted items.
  • Maintained records related to sales for store management.

Education

Master of Science - Supply Chain Management

University of Denver
Denver, CO
05-2027

Bachelor of Arts - Business Administration and Management

Arizona State University
Tempe, AZ
12-2022

High School Diploma -

Westwood High School
Mesa, AZ
05-2018

Skills

  • Competitive analysis and forecasting
  • Client engagement and account management
  • Revenue generation and business development
  • Workload and time management
  • Operations management and performance analysis
  • Financial acumen and risk assessment
  • Stakeholder management and relationship building
  • Banking and portfolio growth
  • Customer service and issue resolution
  • Value selling and sales expertise
  • Sales reporting and communication skills
  • Customer education and consulting services
  • Strategic planning and critical thinking
  • Performance monitoring
  • Project management
  • Data analysis
  • Problem-solving skills
  • Relationship building
  • Portfolio growth strategies
  • Decision-making processes
  • Product recommendations
  • Team collaboration

Timeline

Business Solutions Banker

JPMorgan Chase
11.2023 - Current

Assistant Manager

T-Mobile
12.2019 - 11.2023

Bachelor of Arts - Business Administration and Management

Arizona State University

High School Diploma -

Westwood High School

Master of Science - Supply Chain Management

University of Denver

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Jorge Vasquez