Jorge Velasquez

• Troubleshoot, diagnosed and resolve Active Directory and Group Policy Objects issues for Domain Controller networks 2000-2016 Servers
• Troubleshoot DSL/Cable Internet connection issues and new setups for home and office clients
• Diagnose various e-mail issues for clients, including yahoo mail, g-mail, AOL, and exchange
• Provide Telephone and Remote Desktop support for clients
• Support customers with MS EVP security + Enterprise Antivirus for best computer/Internet experience
• Supply customized Laptop/Desktops computer peripherals, and other network equipment to meet specific client needs
• Mobile Network consultant service and mobile network administrator services
• Troubleshoot new Cisco switches setups and configurations, review high level firewalls rules
• Troubleshoot, diagnose and fix Apple iPhones, iPads and other Android cell phones.
• Answered customer questions about billing, account issues and upgrade possibilities
• Streamlined operational processes and collaborated with management to implement process improvements
• Worked closely with senior leadership to complete projects and solve complex issues on strict schedules and budgets
• Increased productivity by collaborating with management to develop process improvements
• Scheduled appointments for further services
• Improved overall progress through working closely with staff members and streamlining processes
• Conducted troubleshooting and diagnostic procedures on customer devices
• Recommended new products and services to customers
• Implemented corrective actions to fix root causes of various issues
• Enhanced customer satisfaction ratings by resolving issues efficiently
• Installed operating systems, set up emails and updated programs
• Identified opportunities for upselling additional services, resulting in increased revenue for JAVE Tech
• Optimized processes by automating manual tasks where possible, freeing up time for more strategic initiatives
• Negotiated contracts with third-party vendors, securing favorable terms that maximized resources while minimizing costs
• Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed

• Directed high-impact projects from conception to completion, consistently delivering on time and within budget constraints.
• Led cross-functional teams to achieve company-wide goals, fostering culture of collaboration and innovation.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
• Oversaw day-to-day activities of 6 employees in manufacturing operations establishment, fostering inspiring atmosphere to optimize employee experiences.
• Attended industry events to represent organization and build professional network.
• Supported office business development and customer service.
• Streamlined reporting structures by consolidating information sources and automating data collection systems.
• Educated staff on organizational mission and goals to help employees achieve success.
• Conducted regular reviews of operations and identified areas for improvement.
• Devised and implemented processes and procedures to streamline operations.
• Created and managed project plans, timelines and budgets.

• Manage inter-plant collaboration between plant and other IT partners
• Assess and inform Site Cyber Security Leader of active cyber threats, MS Patching, or Antivirus baselines
• Design & implement backup system and security for the entire Oxnard plant
• Identify and diagnose network problems for controls network and controls servers
• Assisted in building systems for plant transactional issues such as, change management and change management reporting, and operational task and assignments
• Guide and assist IT partners in diagnosing network and operational issues when these arise
• Implement fixes along with documenting causes of failures so that future instances will be better able to be diagnose faster or eliminated altogether
• Identify, diagnosed and resolve operations issues such as faulty PLCs, drives, cables and operations equipment used in manufacturing environment
• Assist high level plant meetings with site leadership of weekly projects, tasks, and follow-ups, as well as meaningful active threats to category
• Vital member of Site Digital Team, Site Cybersecurity Team, and Engineering group
• Work hand in hand with CSL, (site’s Cyber Security Leader; E2E, (End to End); & IT/OT, (Information Technology and Operations Technology leaders
• Also served as liaison for the engineering team for future and up & coming projects, for the site, and to provide technical expertise and feedback to ensure all technologies have a synergy with the plant
• Assist and help both E2E and CSL with CSA/Magics Internal review audits.

• Streamlined business processes and record keeping methods
• Restructured inefficient organizational system and created transparent flow of information with work place by implementing proven methods in order to achieve cohesion with all departments within, enhancing sells, lead times and customer service satisfaction
• Maintained and nurture working relationships with national and international providers, distributors, and professional partners
• Manage logistical resources for day-to-day operations with staff and leaders
• Ensured orders were properly processed and placed with corresponding vendors timely
• Implemented systems for follow-up with pending orders until delivered to customers due to prolong lead times when dealing with Italian manufacturers
• Built and manage peer-to-peer network from bottom up since non existed
• Setup remote connection bridge logins for all leadership staff and facilitated home and other location for easy computer access
• Ensured peer-to-peer network stayed up and running and made necessary adjustments as needed.
• Troubleshoot: Outlook e-mail accounts, yahoo e-store problems.

Awarded:

Network Administration for “NT” – 2000 & 2003 networks
A+ certification

• High honor student
• Member of California Scholarship Federation