JORGE VILLAFANA
Miami,Florida
Summary
Highly-motivated employee with desire to take on new challenges. Diligent team player with good organizational skills and a strong attention to detail. Talented planner and problem-solver with an analytical approach. Strong worth ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Referral Coordinator
Keralty Hospital
01.2024 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Manage and track incoming referrals from primary care physicians
- Coordinate referrals to specialists or other healthcare providers
- Ensure referrals are processed efficiently and effectively
- Act as a liaison between primary care physicians, specialists, patients, and insurance companies
- Provide clear information to patients about referral appointments, including instructions, dates, and times
- Maintain regular communication with referring and receiving physicians to update them on the referral status
- Maintain accurate and up-to-date records of patient referrals
- Ensure that all required documents and authorizations are obtained before referrals
- Track and document patient progress throughout the referral process
- Verify patient insurance eligibility and benefits
- Assist patients in understanding insurance coverage and out-of-pocket expenses
- Obtain pre-authorization from insurance companies when required
- Resolve any issues or delays in the referral process
- Address patient concerns related to their referrals promptly
- Kept healthcare providers informed of referral status updates, promoting optimal continuity of care throughout the referral process.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Enhanced patient satisfaction with timely coordination of referrals and appointments.
Mental Health Technician
Passageway Residence Of Dade County
01.2024 - Current
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
- Meets requirements associated with the daily and weekly structure of residential patients
- Monitors residential patients and their care, reporting their observations to the Clinical Team via the shift report in the EMR
- Engages in transports of patients to and from appointments, meetings, activities, and back and forth to treatment center when necessary
- Abides by all rules and regulations of company and facilitates patient rules and responsibilities
- Evaluates and communicates to their supervisor any quality concerns regarding the program on an ongoing basis
- Maintains and communicates the policy of being firm, fair, and consistent amongst patients
- Attends mandatory trainings to integrate interdepartmental learning of information and P&Ps
- Demonstrates adaptability and flexibility to changes in the work environment
- Reports personal symptoms of symptoms of suspected illness or contagious diseases to the Nurse
- Completes and forwards copy of Incident reports and any other safety/risk issues immediately to the Director of Residential Services and Clinical Director
- Provides and reports on the 30 minute or Q15 rounds made on their shift
- Communicates and redirects patients to adhere to rules and regulations and specific behavioral modification plans provided by the Clinical Director as deemed necessary
- Conducts the UA process as necessary for patients at living facility
- Ensures the maintenance of apartment standards and ensures patients are keeping them clean and appropriate
- Ensures appropriate care and supervision of patients during shift and contacts on call medical and clinical staff as necessary to assure optimal care
TACTICAL POWER GENERATOR SPECIALIST
Army National Guard
06.2021 - Current
- Performed inspections to keep equipment in working order
- Completed PMCS on mechanical, hydraulic and electrical systems
- Reviewed electrical drawings and schematics to accurately complete work
- Coordinated effective preventive maintenance schedules to check and clean seals and gaskets
- Performed repairs on related military equipment and vehicles
- Tested and repaired electrical controls and motors and electrical generating components
- Inspected each unit at technical level to determine readiness
- Followed generator reset protocols set in place by DOD
- Prepared appropriate maintenance forms and records for accountability
- Performed generator troubleshooting and diagnostics of equipment
- Carried out scheduled and routine maintenance on small and large generators
- Inspected and repaired gasoline, diesel and turbine ground power units.
FRONT DESK COORDINATOR
Mycare Medical Center
02.2022 - 08.2023
- Answering phones efficiently and with the proper etiquette, directing the calls to the appropriate person/department
- Scheduling new patients, collecting insurance information, filling out proper forms to set up new patient files
- Verifying medical insurance for all appointments
- Maintaining inventory of new patient forms and office supplies required for front desk activities
- Monitoring patient wait time and ensuring physicians on-time schedule, prioritizing appointment versus walk-in
- Providing patients the proper documentation for quick referrals using preferred network
- Ensuring patients leave with all necessary forms and paperwork (i.e., receipt of visit, lab requisition, prescription, etc.)
- Scheduling any necessary follow-up appointments, confirming next day appointments, and following up on any missed appointments.
DETENTION OFFICER II
Miami Dade Juvenile Detention Center
11.2020 - 02.2022
- Guide juveniles; resolve problems and differences amongst juveniles
- Oversee discipline and behavior modification of youth and enforce or recommend appropriate actions
- Ensure enforcement of policies and procedures
- Counsel youths on their behavior
- Conduct security inspections
- Assist youth and teachers in classroom setting with classwork and other curriculum activities
- Operate and monitor surveillance equipment
- Transport juveniles to court, doctors appointments, and or other facilities as assigned.
MEDICAL RECEPTIONIST
Douglas Gardens Community Mental Health Center
03.2019 - 11.2020
- Checked patients in and out for appointments and collected co-payments
- Scheduled and followed up on patient appointments, collected and processed patient payments, and maintained patient files
- Managed office phone lines by checking voicemail, returning calls, and directing messages to team members
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians, and medical assistants
- Called patients to confirm scheduled appointments and obtain additional details
- Answered multi-line phone system and directed callers to requested personnel and departments
- Delivered high-quality administrative and customer service to sustain patient and work flow
- Protected patients by observing strict HIPAA guidelines
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
MEDICAL STAFF ASSISTANT
Westchester General Hospital
12.2016 - 04.2019
- Answer multiple phone lines with proper etiquette and transfer calls to patients or departments
- Sort mail into mailboxes for all departments in the facility
- Perform functions of information clerk
- Perform functions of switchboard operator, documents in the departmental log as appropriate
- Assist in preparing licensing requirements and credentialing new and reappointment applications
- Preparing all physicians credentials for board meetings monthly
- Verifications of personal and hospital affiliations
- Verifying Medical License, DEA, NPDB, OIG, NPI, is up to date.
Education
GED -
Miami Lakes Educational Center And Technical College
Hialeah, FL01.2011
Skills
- Problem-Solving Skills
- Mail Handling
- Time Management
- Administrative Support
- Multi-Line Phone Systems
- Electronic Record keeping
- Follow-up Coordination
- Scheduling Software
- Health Information Systems
- Directing Calls
- Cash Handling
- Documentation Abilities
- Guest Check-In and Check-Out
- Schedule Management
- Pre-authorizations
- Insurance Verification
- Medical Terminology
- Multi-line phone proficiency
- Patient Scheduling
- Data entry proficiency
State
Florida
City
Miami
Zip
33127
Certification
- RBT - Registered Behavior Technician
Languages
Spanish
Native or Bilingual
Timeline
Referral Coordinator
Keralty Hospital
01.2024 - Current
Mental Health Technician
Passageway Residence Of Dade County
01.2024 - Current
FRONT DESK COORDINATOR
Mycare Medical Center
02.2022 - 08.2023
TACTICAL POWER GENERATOR SPECIALIST
Army National Guard
06.2021 - Current
DETENTION OFFICER II
Miami Dade Juvenile Detention Center
11.2020 - 02.2022
MEDICAL RECEPTIONIST
Douglas Gardens Community Mental Health Center
03.2019 - 11.2020
MEDICAL STAFF ASSISTANT
Westchester General Hospital
12.2016 - 04.2019
GED -
Miami Lakes Educational Center And Technical College
- RBT - Registered Behavior Technician
Similar Profiles
Yeila AradoYeila Arado
Circulating Registered Nurse in Surgery at Keralty HospitalCirculating Registered Nurse in Surgery at Keralty Hospital
GYSELL VIVEROSGYSELL VIVEROS
Registered Nurse, PACU/PAT at Keralty HospitalRegistered Nurse, PACU/PAT at Keralty Hospital
Aymara MorenoAymara Moreno
Registered Nurse at Keralty HospitalRegistered Nurse at Keralty Hospital