Jorge Zapata-Lara
Oceanside,CA
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
2
2
years of professional experience
Work History
Team Leader
Chick Fil A
04.2022 - Current
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
Associate of Science - Environmental Science
University of California, Santa Cruz
Santa Cruz, CA06.2027
Skills
- Cash Handling
- Team Supervision
- Complex Problem-Solving
- Problem-Solving
- Coaching and Mentoring
- Attention to Detail
- Overseeing Daily Activities
- Client Support
- Flexible Schedule
- Analytical Thinking
- Teamwork and Collaboration
- Staff Training
Languages
Spanish
Native or Bilingual
Timeline
Team Leader
Chick Fil A
04.2022 - Current
Associate of Science - Environmental Science
University of California, Santa Cruz