Reviewed and evaluated insurance policies to ensure compliance with company regulations
Analyzed customer data to determine appropriate coverage levels for each policy holder
Participated in special projects related to insurance compliance initiatives as assigned by management
Documented all audit activities, results, and conclusions in accordance with established protocols
Managed caseload effectively, ensuring timely review and resolution of claims
Key Achievement: Within the first two weeks of the hiring process, I successfully learned all the systems necessary to be effective during Open Enrollment season
DLEV Specialist (Volunteer)
Bswift LLC
Chicago, IL
03.2024 - 07.2024
Performed verification of customer accounts and conducted regular audits of completed verifications to ensure accuracy
Interpreted complex legal documents relating to individual policies and contracts
Retained medical terminology understanding in effort to better comprehend procedures
Key Achievement: Although new to the DLEV process, I successfully retained a QA score of 98% accuracy over the span of 5 months
Sales Representative
Cutco Knives
Oak Lawn, IL
07.2020 - 08.2020
Presenting Cutco products for sale directly to the consumer, through preset appointments
Filling and submitting customer orders
Identifying potential customers through personal referral and lead generation
Scheduling appointments
Reviewing personal performance with the local office manager at weekly meetings
Attending advanced training workshops and conferences on personal sales techniques, consumer
behavior, time management, and effective communication
Contacted new and existing customers to outline benefits of products
Education
Bachelor of Science - Industrial And Organizational Psychology
University of Illinois At Urbana-Champaign
Champaign, IL
08.2022
Minor - Business Statistics And Research Methods
University of Illinois At Urbana-Champaign
Champaign, IL
08-2022
Commendation For Seal of Biliteracy
Illinois State Board of Education
Illinois
05.2018
Microsoft Office Specialist
Microsoft
Online
05.2016
Skills
Microsoft Excel
Database Management
Policy Interpretation
Claims Processing
Data Verification
File and Record Management
Timeline
DLEV Specialist (Volunteer)
Bswift LLC
03.2024 - 07.2024
Client Analyst I
Bswift LLC
08.2023 - 11.2024
Sales Representative
Cutco Knives
07.2020 - 08.2020
Bachelor of Science - Industrial And Organizational Psychology