Jorge A. Arenas Quintero

• Processed payroll for over 500 employees bi-weekly, ensuring accuracy of pay and deductions.
• Created and maintained employee records, including new hires, terminations, and salary changes.
• Reviewed timesheets for accuracy and completeness prior to processing payroll.
• Assisted with auditing processes related to payroll.
• Researched discrepancies in payroll data and provided corrective action when needed.
• Maintained up-to-date knowledge of relevant laws and regulations regarding wage and hour compliance.
• Created, updated, and monitored project schedules for multiple departments.
• Assigned tasks to appropriate personnel based on their skill level and availability.
• Communicated schedule changes effectively throughout the organization when necessary.
• Provided guidance and advice on best practices related to scheduling initiatives.
• Developed and implemented budgeting processes to ensure accurate tracking of financial activities.
• Maintained detailed records of all changes in the organization's budgets or overtime plans.

• Assisted CBP Officers examining documents to determine admissibility of travelers into the United States and conducted inspections of travelers, baggage and cargo.
• Interacted with foreign nationals in order to obtain information regarding their identity, background and reason for entering the country.
• Verified accuracy of documentation provided by travelers including visas, passports and other identification documents.
• Trained and mentored new or less experienced staff members to effectively maintain a data entry accuracy.
• Communicated and gave verbal Spanish commands to Spanish-speaking illegal aliens and smugglers.
• Utilized specialized software applications related to the job role such as USEC and CBP One.
• Maintained confidentiality of sensitive information entered into the system.
• Reviewed existing information for accuracy and made necessary corrections.
• Scanned documents into appropriate databases for storage purposes.
• Conducted DNA collection in accordance with established protocols.

• Mentored, instructed and supervised participating youths through collaborative efforts with like-minded, creative and inspirational team members.
• Planned and led weekly activities meetings and facilitated group activities for teenagers.
• Coordinated and led meetings to provide opportunities for youth to discuss various aspects of lives in safe, supportive environment.
• Used active listening to collaborate and communicate with youth, fellow personnel and parents.

• Photographed special events and portraits.
• Set up camera control equipment, stands and tripods for shoots.
• Utilized filters, edits and after-effects to enhance photos.
• Assisted CMO Ehrling Restrepo performing duties as video and photography footage collection.
• Knowledgeable operating Photoshop editing application.
• Assisted Program Manager Luz Delgado creating and editing IDS for San Juan Field Office.
• Knowledgeable performing live Streamed events over five CBP and AMO events.

• Carrier Control Service certified.
• CMAX user certified, inputting over +$2,000 on Maritime Duties collection.
• Knowledgeable on Maritime Duties and Tax collection laws.
• Entrance and Clearance on VMS (Vessel Management System) platform.
• Approve and verify movement of Coastwise transportation.
• Knowledgeable operating MCR (Mobile Collection Receipt) platform.

• Provided real-time incident reporting to internal members.
• Collected, reviewed and processed intelligence information for senior personnel.
• Prepared briefs and intelligence presentations and disseminated to appropriate CBP personal.
• Developed and distributed intelligence products focused on field operations.
• Reviewed video surveillance footage to identify individuals and support investigations.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Responded to alarms following established policies and protocols.
• Monitored video displays and accessed control activities, fire systems and life safety systems.
• Managed communications between personnel for continual connections during missions.
• Assessed situations and alerted staff to initiate emergency action.
• Performed troubleshooting to determine issues with communications systems and maintain readiness.
• Observed and monitored data, voice and alerting systems.
• Operated command and control center systems and equipment.
• Maintained and updated daily event logs and entry authority lists.
• Used telecommunications systems, two-way radios and intercom system to communicate with teams.
• Conducted routine inspections on devices.
• Provided installation, service and maintenance for CBP secret clearance equipment.
• Assisted with developing long-term strategies to accommodate future needs of telecommunications network.

• Filed documents according to alphanumeric system to promote ease of use and optimal team productivity.
• Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
• Answered and directed incoming calls using multi-line telephone system.
• Entered data in Excel software to keep records of COVID-19 vaccine information of over 100 CBP employees.
• Gathered, sorted, distributed and sent mail packages.
• Oversaw office inventory by restocking supplies and submitting purchase orders.
• Prepared packages for shipment by generating packing slips and setting up courier deliveries.
• Sorted incoming mail and directed to correct personnel each day.
• Checked common areas and conference rooms regularly to verify cleanliness and order.
• Inspected, serviced, repaired, replaced, adjusted and tested vehicle systems, subsystems and components.
• Examined vehicles to determine extent of damage or malfunctions.
• Transcribed documents and maintained high levels of accuracy.
• Assisted CBP officers on Haitians operations providing various Mission Support Specialist related task.
• Currently official Purchase Card Holder and Inventory Taker for various OFO, Trade and Border Security Division departments.
• Handled incoming calls and directed callers to appropriate department or employee.
• Assisted organizational efforts by filing, entering data and answering phones.
• Maintained positive working relationship with fellow staff and management.
• Reviewed and approved vendor invoices.
• Provided HR administrative assistance to management team.
• Coordinated support to facilitate general office operations.
• Reserved and managed meeting room availability.
• Assisted with set up for social events and food deliveries.
• Scheduled service and changed and ordered toner to keep printers and copiers functioning.
• Participated in credit and collections activities.
• Offered reception coverage to relieve staff during absences or breaks.
• Organized materials, cleaned facilities and set up equipment to prepare for events.
• Assisted guests with determining seat location, escorting guests to assigned seating.
• Supported office clerical functions using word processing and other software, email and office machines.
• Followed confidentiality rules to preserve data quality and reduce potential information compromise.

US Customs and Border Protection - Laboratory (December 2013)

US Customs and Border Protection - Import Specialist (July 2014)

US Customs and Border Protection - Sea Port Cargo SES (December 2014)

US Customs and Border Protection - Office of Field Operations (June 2015)

US Customs and Border Protection - Air Pax (January 2016)

US Customs and Border Protection - Air Cargo (December 2016)

US Customs and Border Protection - Air Cargo (May 2017)

US Customs and Border Protection - Sea Port Cargo (June 2018)

US Customs and Border Protection - ICE (June 2019)

• Assist the Officers and/or employees of the different agencies to which I was assigned to work in their daily tasks.
• Perform clerical tasks such as photocopying, shredding documents, answering calls, inventorying, archiving.
• Assist in the inspection of containers, merchandise, among other things at Sea Port Cargo.
• Maintain excellent attendance, punctuality, uniformity, good behavior, availability to perform different tasks and initiative.