Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jorge A. Collado

San German,PR

Summary

Self-motivated that brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Administrador

JA Machuca & Associates, Inc.
05.2024 - Current
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Managed quarterly office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Improved employee productivity with effective time management strategies for daily tasks.

Sub-Administrator

JA Machuca & Associates
06.2023 - 04.2024
  • Streamlined office operations by implementing efficient administrative systems and procedures.
  • Maintained professional office environment, ensuring cleanliness and proper organization of supplies.
  • Facilitated communication between departments by acting as liaison for interdepartmental requests and updates.
  • Improved team collaboration by managing schedules and coordinating meetings for staff members.

Accounting Clerk

JA Machucha & Associates
09.2021 - 05.2023
  • Improved cash flow management with diligent monitoring of incoming payments and timely collections followups.
  • Assisted in annual budget preparation, ensuring accurate data entry and analysis for informed decision making.
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
  • Collaborated with team members to improve overall response times and service quality.

Healthcare Customer Service Representative

True North Corporation (Plan De Salud Vital)
08.2020 - 06.2021
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Expedited service times with effective triage of incoming calls, directing patients to correct department or resource.
  • Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.

Healthcare Customer Service Representative

Alight Solutions
10.2018 - 08.2020
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
  • Complete all applications electronically using CSPro platform.

Human Resources Assistant Intern

Today's Television
03.2018 - 05.2018
  • Maintained accurate personnel records by updating employee information in HR database regularly.
  • Collaborated with HR team members to plan and execute company-wide events, fostering positive work atmosphere.
  • Provided administrative support to HR team members by organizing files, preparing correspondence, and managing schedules efficiently.

Pest Control Technician

Aldebol Pest Control
05.2013 - Current
  • Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
  • Improved client satisfaction by providing thorough inspections and effective solutions for pest control issues.
  • Reduced callbacks by effectively addressing all areas of concern during initial service appointments.

Education

Bachelor of Business Administration - Business Management

Universidad Interamericana
San German, PR
06.2018

Skills

  • Team Management
  • Organizational Skills
  • Computer Skills
  • MS Office
  • Time Management
  • Quality Assurance
  • Dependable and Responsible

Timeline

Administrador

JA Machuca & Associates, Inc.
05.2024 - Current

Sub-Administrator

JA Machuca & Associates
06.2023 - 04.2024

Accounting Clerk

JA Machucha & Associates
09.2021 - 05.2023

Healthcare Customer Service Representative

True North Corporation (Plan De Salud Vital)
08.2020 - 06.2021

Healthcare Customer Service Representative

Alight Solutions
10.2018 - 08.2020

Human Resources Assistant Intern

Today's Television
03.2018 - 05.2018

Pest Control Technician

Aldebol Pest Control
05.2013 - Current

Bachelor of Business Administration - Business Management

Universidad Interamericana

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Jorge A. Collado