Jorge A Delgado
Albuquerque,NM
Summary
Dedicated and focused project management specialist with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in staff training and development, customer service and process improvements.
Overview
18
18
years of professional experience
Work History
Project Manager/Construction Foreman
Delgado Construction LLC
Albuquerque, New Mexico
07.2024 - 07.2026
- Managed project schedules and tracked progress to ensure adherence to timelines.
- Coordinated subcontractors to meet project deadlines and maintain workflow.
- Led project planning sessions and defined scope for construction projects.
- Communicated with clients to resolve concerns and deliver project updates.
- Provided guidance to team members regarding tasks assigned to them.
Customer Service Representative
SITEL
Albuquerque, New Mexico
05.2016 - 10.2018
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints to enhance customer satisfaction and retention.
- Answered customer inquiries, delivering accurate product and service information to support informed decision-making.
- Educated customers on features and benefits of products.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with other departments to resolve complex issues, ensuring solutions aligned with customer needs.
Shift Leader
Blake's Lotaburger LLC
Albuquerque, New Mexico
08.2008 - 10.2012
- Supervised daily operations to ensure efficient service during peak hours.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Trained new team members on company standards and operational procedures.
- Managed inventory levels and placed orders, ensuring stock availability for smooth operations.
- Resolved customer complaints promptly, improving customer satisfaction ratings.
- Maintained cleanliness and organization of work areas for safety compliance.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Education
High School Diploma -
Del Norte High School
Albuquerque, NM05-2008
Some College (No Degree) - Business And Managerial Economics
Central New Mexico Community College
Albuquerque, NMSkills
- Project management
- Construction oversight
- Construction scheduling
- Schedule management
- Resource allocation
- Contract management
- Client relationship management
- Customer service
- Problem solving
- Conflict resolution
- Product knowledge
- Data entry
- Technical support
- Staff scheduling
- Inventory management
- Customer relationship management
- Workflow coordination
- Time management
- Attention to detail
- Sales and upselling
- Problem-solving
Languages
English
Professional
Spanish
Professional
Timeline
Project Manager/Construction Foreman
Delgado Construction LLC
07.2024 - 07.2026
Customer Service Representative
SITEL
05.2016 - 10.2018
Shift Leader
Blake's Lotaburger LLC
08.2008 - 10.2012
High School Diploma -
Del Norte High School
Some College (No Degree) - Business And Managerial Economics
Central New Mexico Community College