Jorge A. Martinez Jr.

* Assist veterinarians in diagnostic, treatments, and preventive care in a general practice setting.

* Administer injectable medication, vaccines, and subcutaneous fluids accurately and efficiently.

* Collect blood samples and operate in-house laboratory analyzers for complete blood count and chemistry panels.

* Monitor hospitalized and recovering patients, reporting condition changes to the veterinary team.

* Acquire full patient histories and TPRs; template records and review past notes for continuity of care.

* Safely restrain patients for exams and procedures, ensuring low-stress handling.

* Process and approve/deny prescription requests per clinic protocols.

* Support front-desk operations including answering phones, scheduling appointments, and client communications.

* Currently training in IV catheter placement, surgical patient prep, and anesthesia monitoring.

* Delivered exceptional customer service by assisting pet owners with product recommendations and care advice.

* Maintained knowledge of companion animal needs and behaviors to ensure proper guidance and education.

* Managed customer concerns with professionalism and empathy, resolving issues promptly.

* Worked in a fast-paced retail environment requiring teamwork, clear communication, and instructions.