Jorge A Sanchez Sr
Victorville,CA
Summary
Dynamic Store Manager at HD Tool Slingers LLC with expertise in inventory control and customer relationship management. Achieved significant sales growth through innovative product promotion strategies and exceptional customer service.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
20
20
years of professional experience
Work History
Store Manager
HD Tool Slingers LLC SNAP ON TOOLS
01.2023 - Current
- Oversaw daily store operations, ensuring efficient workflow and high customer satisfaction.
- Managed inventory levels, coordinating restocking efforts to maintain optimal product availability.
- Implemented promotional displays, enhancing visibility of featured tools and driving sales growth.
- Analyzed sales data to identify trends, informing strategic decisions for inventory management.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Collaborated with Franchisee owner on operational strategies, improving overall store performance and profitability.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maintained open lines of communication with Franchisee Owner sharing pertinent information about store performance and requesting support when needed.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Developed rewards program that significantly increased repeat business by rewarding loyal customers.
Lead Technician
CSR LLC DBA Z Autosound
11.2020 - 06.2025
- Supervised installation and calibration of automotive sound systems, ensuring high-quality audio performance.
- Trained junior technicians on best practices for equipment handling and installation techniques.
- Conducted quality assurance checks on completed installations, maintaining rigorous standards for customer satisfaction.
- Developed and implemented streamlined procedures for troubleshooting technical issues, enhancing operational efficiency.
- Led team meetings to discuss project timelines, address challenges, and share installation strategies among staff members.
- Monitored inventory levels of tools and materials, coordinating restocking efforts to minimize downtime during projects.
- Analyzed customer feedback to identify areas for service improvement, driving enhancements in technician performance and client relations.
- Planned, scheduled, and delegated daily work to team of employees.
- Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized workflow for enhanced productivity by streamlining processes and providing technical guidance to team members.
- Monitored and enforced safety measures to mitigate hazards.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Managed team performance by training, mentoring, disciplining, and motivating employees.
- Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
- Tested components and systems to evaluate performance and identify concerns.
- Established strong relationships with clients by consistently providing high-quality service and addressing concerns promptly.
- Mentored junior technicians, fostering a collaborative work environment that encouraged skill development and knowledge sharing.
- Managed projects from conception to completion, ensuring on-time delivery while staying within budget constraints.
- Monitored spare parts inventory and addressed shortages with purchasing personnel.
- Enhanced system reliability with thorough troubleshooting and root cause analysis of technical issues.
- Developed comprehensive training materials to onboard new technicians, resulting in faster acclimation to role responsibilities.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Service Manager
Advanced Car Creations
07.2010 - 03.2020
- Oversaw daily operations of service department, ensuring timely completion of repairs and maintenance tasks.
- Managed inventory levels, optimizing parts procurement for efficiency and cost-effectiveness.
- Analyzed service workflows to identify areas for improvement, boosting team productivity and performance.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
- Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
- Conducted thorough evaluations of technician performance, providing constructive feedback and coaching to improve overall productivity.
- Monitored inventory levels of parts and supplies, minimizing stockouts while also reducing overhead costs associated with excess inventory.
- Installed and configured equipment according to specifications and safety standards.
- Collaborated with team members to streamline installation processes and enhance efficiency.
- Trained new employees on installation techniques and safety protocols to ensure compliance.
- Conducted quality checks post-installation, ensuring optimal performance of all systems installed.
- Led team in troubleshooting complex installation challenges, fostering a collaborative problem-solving environment.
- Laid out materials and system components to prepare for installation.
- Operated tools, equipment, and machinery according to safety standards.
- Installed complete systems at new residential and business construction sites.
- Calculated materials and time needed for each job.
- Managed inventory effectively, ensuring all necessary supplies were on hand for each project without excess waste or stockpiling materials.
- Completed troubleshooting of malfunctions and diagnosed issues.
- Trained new installers on best practices and company procedures, fostering a collaborative learning environment that strengthened overall team performance.
- Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
- Developed and maintained professional relationships with customers and vendors to promote loyalty and referrals.
- Boosted repeat business by providing exceptional service and follow-up on installation issues.
- Maintained up-to-date knowledge of industry standards and technology advancements, applying them to installations for optimal results.
- Reduced installation times through meticulous planning and execution, enhancing customer satisfaction.
- Tested systems, noting issues and completing preventive maintenance.
Technical Support Advisor
Alpine Electronics of America
07.2006 - 07.2010
- Provided technical support for hardware and software issues, ensuring prompt resolution for end-users.
- Diagnosed and resolved system errors using troubleshooting tools and documentation.
- Assisted in training new staff on technical procedures and customer service protocols.
- Analyzed support trends to identify recurring issues, proposing strategic solutions for long-term improvement.
- Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
- Collaborated with cross-functional teams to identify recurring technical issues, resulting in improved product quality.
- Improved overall user experience by providing personalized assistance based on individual client needs.
- Enhanced customer satisfaction by promptly addressing technical issues and providing effective solutions.
- Escalated high-priority cases to appropriate departments, ensuring swift resolution and preventing potential downtime for clients.
- Improved first-call resolution rates by developing comprehensive troubleshooting guides and knowledge base articles.
- Reduced call wait times for customers by efficiently prioritizing support requests and managing time effectively.
- Served as a liaison between clients and other internal departments when necessary, ensuring a seamless communication process for effective issue resolution.
- Managed high levels of call flow and responded to technical support needs.
- Helped streamline repair processes and update procedures for support action consistency.
- Tested new software and hardware prior to deployment.
Sales Associate
Timmons Volkswagen of Long Beach
06.2005 - 07.2006
- Assisted customers in selecting and purchasing vehicles, enhancing overall customer satisfaction.
- Demonstrated product knowledge to educate clients on vehicle features and benefits.
- Provided exceptional service during vehicle delivery processes, ensuring a smooth transition for customers.
- Collaborated with team members to maintain an organized and efficient sales floor environment.
- Utilized CRM software to track customer interactions and follow-up communications effectively.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
High School Diploma -
Century High School
Santa Ana, CA06.1997
Skills
- Store operations management
- Inventory control
- Sales analysis
- Customer relationship management
- Project management
- Cash handling procedures
- Quality assurance checks
- Technical troubleshooting
- Product promotion strategies
- Customer service
- Store operations
- Store opening and closing
- Supply ordering
- Store displays
- Sales expertise
- Sales professional
- Delegating work
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Store Manager
HD Tool Slingers LLC SNAP ON TOOLS
01.2023 - Current
Lead Technician
CSR LLC DBA Z Autosound
11.2020 - 06.2025
Service Manager
Advanced Car Creations
07.2010 - 03.2020
Technical Support Advisor
Alpine Electronics of America
07.2006 - 07.2010
Sales Associate
Timmons Volkswagen of Long Beach
06.2005 - 07.2006
High School Diploma -
Century High School