Jorge Alexander Carrillo Pena
Phoenix,AZ
Summary
Professional with strong background in automotive sales, adept at building relationships and understanding customer needs. Demonstrates keen ability to negotiate and close deals, ensuring customer satisfaction and loyalty. Highly collaborative, adaptable to changing market trends, and consistently focused on achieving sales targets. Skilled in product knowledge, customer service, and effective communication.
Overview
6
6
years of professional experience
Education
High School Diploma -
Tolleson Union High School
Tolleson, AZ05-2017
Work History
New Car Sales Consultant
Earnhardt Honda
10.2020 - Current
- Delivered exceptional customer service, addressing concerns and answering questions promptly to facilitate informed decisions.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Responded to customer enquiries via telephone and email.
- Demonstrated vehicles and features, and conduct test drives.
- Developed strong referral network by establishing trust with satisfied customers who recommended services to friends and family members.
- Collaborated with service department to ensure seamless vehicle delivery process, including detailing, safety inspections, and addressing any necessary repairs prior to customer handover.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Negotiated vehicle prices and secure financing for customers.
- Implemented strategic negotiation techniques, resulting in mutually beneficial agreements between dealership and clients.
- Built rapport with clients through active listening, understanding their needs, and guiding them towards the most suitable vehicles.
- Stayed up-to-date with industry trends, ensuring comprehensive knowledge of various automobile models and features.
- Utilized CRM software to manage client information efficiently, streamlining the sales process from initial contact to final sale.
- Located desired vehicles at auctions and other dealerships.
- Effectively communicated trade-in evaluations to customers by explaining appraisal methods used in determining vehicle values.
- Fostered a positive working environment by contributing to team success through collaboration and communication efforts.
- Answered telephone and email inquiries from potential customers.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Used Car Sales Consultant
Drive Now
11.2018 - 09.2020
- Managed used vehicle wholesales and auction acquisitions and monitored and adjusted inventory to optimize customer options.
- Hired, trained and monitored performance of salespeople to establish sales quotas and manage sales goals.
- Forecasted goals and objectives for sales, gross and key expenses on monthly and annual basis.
- Furnished dealership with accurate floor traffic control data and weekly reports on sales activities.
- Boosted sales performance through proactive follow-ups and building lasting relationships with clients.
- Advised customers on financing options, collaborating closely with finance department to ensure smooth transactions.
- Optimized sales processes by leveraging CRM tools and data-driven insights, leading to increased efficiency and more informed decisionmaking.
Skills
- Goal oriented
- Strong negotiation
- Closing deals
- Sales training
- Friendly and enthusiastic
- Professional demeanor
- Building rapport
- Reliable and responsible
- Strong communication and interpersonal skills
- Problem-solving abilities
- Team cooperation
- Friendly and helpful
Accomplishments
- Supervised team of 3 staff members.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
New Car Sales Consultant
Earnhardt Honda
10.2020 - Current
Used Car Sales Consultant
Drive Now
11.2018 - 09.2020
High School Diploma -
Tolleson Union High School
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