Jorge Askary Aguirre
Brownsville,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
UC Specialist
ProBAR - South Texas Pro Bono Asylum Rep. Project
02.2022 - Current
- Provide child-friendly and age-appropriate legal orientation to detained children in a classroom climate where the presenter is to be positive, organized, outgoing, confident, and compassionate to inform children regarding immigration removal proceedings and access to representation. Additionally, responsible for conducting age-appropriate legal screening to assist with referral to pro bono counsel within 10 days of arrival and obtain consent from unaccompanied children for required referrals.
- Conduct trauma-informed, child-friendly, and age- and language appropriate individual legal screening at detention facility to unaccompanied children within 10 days of arrival.
- Conduct sponsor intakes as appropriate and meet individually with children too young to receive regular Know Your Rights presentations, in addition to follow-up interviews needed to complete relief-eligibility determination or as required.
- Prepare children aging out for transfer to ICE Custody, by delivering “age-out talks” to unaccompanied children nearing their 18th birthday.
- Participate and engage in regular training regarding provision of child-friendly service delivery, including services tailored to special needs populations, pregnant/parenting, tender-age, non-Spanish speaking, and LGBTQIA youth. Share relevant unaccompanied children migration or detention trends and challenges in services delivery, including via mandatory attendance at ProBAR monthly round tables.
- Stay apprised of current legal framework relevant to orientation and interviewing related to child respondents in immigration removal proceedings, including Texas mandatory reporting statute, as well as current events affecting child migration from Central America and any other region commonly affecting detention facilities in South Texas.
- Performs other related duties as required.
Trainer
Southwest Key Programs- Casa Padre
08.2021 - 02.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Delivered instructional presentations on equipment use, focusing on efficiency and safety.
- Developed effective training plans based on department needs and objectives.
- Tracked attendance and evaluated progress for assigned trainees.
- Developed individualized training plans to achieve staff readiness.
- Prepared and presented supplementary learning material to support structured lessons.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Contributed to reductions in employee turnover by revamping training programs.
Trainer
Teleperformance USA
02.2019 - 07.2021
- Responsible for following UHS provided curriculum to provide training on products, procedures, and prospective member engagement
- Ensure the maximum effectiveness of staff by implementing training programs
- Appropriately completed all preparation steps prior to conducting first training session
- Monitored and reported on the effectiveness of training programs and implement remediation programs
- Successfully conducted Agent and/or Representative training
- Successfully completed UHCTrain the Trainer (T3)
- Completed certification courses prior to conducting first training session
- Adhered to Agent and/or Representative training schedule and curriculum
- Delivered UHS Medicare & Retirement training assessments to trainees
- Assigned appropriate pre-study work, as defined by UHS Medicare & Retirement training organization
- Consistently and thoroughly completed required tracking and reporting tasks
- Communicated Trainee at Risk to Training Manager (attendance, assessment scores, success factors, activity results, etc.)
- Performed other related duties and assignments as required and as assigned by supervisor or manager
- Thrived as a team player in a fast-paced, high-energy, change-oriented environment
- Ensured all Teleperformance policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc., and any known infractions of any of these corporate policies and procedures are communicated to the proper
- Teleperformance Management immediately.
Education
Master of Arts - Public Affairs
UTRGV
Brownsville, TX08.2020
Bachelor of Arts - Communications
UTRGV
Brownsville, TX12.2017
Skills
- Technical Communication
- Public and Media Relations
- Leadership
- Corporate Communications
- Clerical Support
- Community Advocacy
- Team Performance Improvement
- Interactive Activities
- Personalized Customer Service
- Quality Assessments
- Management Collaboration
- Dreamweaver, InDesign, Photoshop
- Online Training
Languages
Spanish
Native or Bilingual
Timeline
UC Specialist
ProBAR - South Texas Pro Bono Asylum Rep. Project
02.2022 - Current
Trainer
Southwest Key Programs- Casa Padre
08.2021 - 02.2022
Trainer
Teleperformance USA
02.2019 - 07.2021
Master of Arts - Public Affairs
UTRGV
Bachelor of Arts - Communications
UTRGV
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