Seasoned Field Technician and Maintenance Supervisor with a proven track record at Starwood Hotels, enhancing team productivity by over 30% through expert equipment maintenance and professional communication. Skilled in workplace safety and technical support, I excel in driving projects to completion while fostering strong team and client relationships.
Hi, I’m
Jorge Burgos
Summary
Overview
21
years of professional experience
1
Certification
2
Languages
Work History
Stalmic Distributors
Field Technician
05.2023 - Current
Job overview
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Collaborated with other field technicians to resolve complex technical issues.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
- Delivered high-quality work by diligently following standard operating procedures.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
- Calibrated new and existing equipment for optimal performance.
- Communicated with customers to provide updates, gather information and resolve issues.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.
- Ensured optimal performance of critical systems through routine inspections, adjustments, and repairs as needed.
- Exceeded client expectations with excellent communication skills, keeping them informed throughout the entire resolution process.
- Increased overall efficiency with thorough documentation of completed tasks, diagnostic results, and recommendations for improvements.
- Maintained detailed inventory records for parts used during repairs, aiding efficient supply chain management.
- Safeguarded data integrity by conducting regular backups and adhering to strict security protocols during field operations.
- Read and interpreted technical manuals and schematics to understand systems design and operations.
- Streamlined processes by developing and implementing new procedures for equipment testing and maintenance.
- Worked with diverse types of weather and ground conditions.
- Tested systems, noting issues and completing preventive maintenance.
- Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
- Cleaned stains from fabric or garments using spray guns and cleaning fluid.
Peter Island
Assistant Chief Engineer
05.2007 - 01.2009
Job overview
- Developed budgets and project plans considering costs for time and materials.
- Enhanced team productivity by providing ongoing training and support for engineering staff members.
- Established procedures for corrective and preventive maintenance.
- Optimized performance of facility machinery through calibration and repairs.
- Developed strong relationships with suppliers leading to better contract negotiations for services and materials procurement.
- Conducted thorough inspections to maintain safety standards and compliance with local regulations.
- Implemented environmentally friendly initiatives leading to significant waste reduction and recycling efforts within the facility.
- Reduced company expenditures and loss by implementing proactive maintenance procedures.
- Increased equipment lifespan by performing regular preventative maintenance tasks on electrical, mechanical, and HVAC systems.
- Collaborated with management in creating long-term plans for building improvements and renovations.
- Managed budgets effectively, prioritizing essential repairs and upgrades to optimize resources allocation.
- Managed staff of 25 and determined workloads and schedules.
- Acted as liaison between ship's captain and shore personnel to maintain schedules and budgets and to operate ship safely and efficiently.
- Performed daily log updates and generated reports for supervisors.
Starwood Hotels
Maintenance Supervisor
03.2003 - 02.2005
Job overview
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Supervised 56 employees and scheduled shifts.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Facilitated strong communication between maintenance personnel and other departments to ensure seamless coordination during planned outages or emergency situations.
- Enhanced safety standards through regular staff training sessions, hazard assessments, and ensuring compliance with OSHA regulations.
- Tracked and managed department costs for good budget adherence.
- Promoted continuous improvement by encouraging staff to suggest innovative ideas for process enhancements and cost-saving initiatives.
Education
Instituto De Banca Y Comercio - San JuanSan Juan, PR
Associate of Arts from Culinary Arts
2011
University Overview
Mech-Tech CollegeCaguas, PR
Associate of Science from Electromechanical Engineering Technologies
06.1998
University Overview
Skills
- Field Operations
- Workplace Safety
- Professional Communication
- Data Collection
- Technical Support
- Network Connectivity
- Interpersonal and written communication
- Safety Management
- Materials Management
- Equipment Maintenance
- Hardware Repair
- Diagnostic Testing
- System Upgrades
Certification
- Digi Ai Wrappers Training - 2024
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Field Technician
Stalmic Distributors
05.2023 - Current
Assistant Chief Engineer
Peter Island
05.2007 - 01.2009
Maintenance Supervisor
Starwood Hotels
03.2003 - 02.2005
Instituto De Banca Y Comercio - San Juan
Associate of Arts from Culinary Arts
Mech-Tech College
Associate of Science from Electromechanical Engineering Technologies