Jorge Enrique Casas Reyes
Miami,FL
Summary
Highly-motivated employee with desire to take on new challenges. Skilled in working under pressure, strong work ethic, adaptability, exceptional communication and interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Great at building customer relationships.
Overview
12
12
years of professional experience
Work History
Service Advisor
Braman Honda of Miami
Miami, FL
01.2024 - Current
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Developed strong relationships with customers by providing exceptional customer service.
Service Advisor
Glassman Automotive
Southfield, MI
02.2023 - 12.2023
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Developed strong relationships with customers by providing exceptional customer service.
- Upsold additional products or services when appropriate.
- Promptly responded to customer inquiries via phone, email or in person.
- Followed up with existing customers regarding past services performed on their vehicles.
Tour Manager
Self Employed
Havana, Cuba
02.2018 - 03.2020
- Coordinated successful tour logistics in collaboration with account and field teams.
- Developed strong presence in the tour market using the review based platform Airbnb achieving more than 500 reviews in less than a year(award received from Airbnb for this milestone) and more than 800 reviews in a year and a half with an overall average of 4.95 out of 5.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Increased profitability and revenue by exceeding selling goals of bussines products such as tours and other services.
- Booked transportation, accommodation and adjacent services and made follow-up calls.
- Arranged for tours and expeditions, setting accommodations, transportation, equipment and medical personnel availability.
- Anticipated and met client demands to run efficient and profitable tours.
- Planned, developed and disseminated thorough tour itineraries and developed contingency plans for potential difficulties.
- Facilitated tours to groups of up to 20.
- Greeted and assisted customers with booking reservations and answering additional questions, both in person and over phone.
Tour Guide
Cubatur Travel Agency
Havana, Cuba
07.2016 - 01.2018
- Described tour points of interest to group members, responding to general inquiries and questions.
- Displayed strong public speaking skills and communication abilities to facilitate highest quality tour for guests.
English Language Teacher
University of Havana
Havana, Cuba
08.2012 - 01.2016
- Worked with English language learners in groups to develop fluency.
- Evaluated test results to monitor comprehension and improve curriculum.
- Administered timed reading, writing, speaking and comprehension exams to students.
Education
Bachelor of Foreign Language Education - Education
University of Pedagogical Sciences "Jose Varona"
Havana06.2014
Skills
- Customer Service
- Listening Skills
- Excellent Communication
- Computer Skills
- Multitasking and Organization
- Team Collaboration
- Understanding Customer Needs
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Bilingual
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Translation and Interpretation Services
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Service Advisor
Braman Honda of Miami
01.2024 - Current
Service Advisor
Glassman Automotive
02.2023 - 12.2023
Tour Manager
Self Employed
02.2018 - 03.2020
Tour Guide
Cubatur Travel Agency
07.2016 - 01.2018
English Language Teacher
University of Havana
08.2012 - 01.2016
Bachelor of Foreign Language Education - Education
University of Pedagogical Sciences "Jose Varona"
Similar Profiles
Carlos GilerCarlos Giler
Automotive Technician at Braman Honda Of MiamiAutomotive Technician at Braman Honda Of Miami
Ailyn CalderonAilyn Calderon
CASHIER at Braman Honda Of Palm BeachCASHIER at Braman Honda Of Palm Beach
MICHELLE J LEIVA ARBOLAYMICHELLE J LEIVA ARBOLAY
Sales Associate at Braman Honda Of Palm BeachSales Associate at Braman Honda Of Palm Beach