Summary
Overview
Work History
Education
Skills
Education Certifications References
Qualifications Summary
Training
Accomplishments
Certification
Timeline
Generic

JORGE ENRIQUE GUZMAN

Miami,FL

Summary

Multi-talented Service Manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing 16 years of progressive experience.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Service Manager

AMLI Doral
Miami, Florida
01.2018 - Current
  • Managed service staff to ensure customer satisfaction and compliance with company policies.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Monitored service performance metrics to identify areas of improvement.
  • Resolved customer complaints in a timely manner.
  • Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
  • Created detailed reports on service activities for senior management review.
  • Trained new employees on the use of customer relationship management software systems.
  • Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
  • Maintained accurate records of all service requests, including resolution times and costs incurred.
  • Managed inventory levels of parts necessary for servicing customers' needs.
  • Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
  • Collaborated with customers to offer solutions to service needs.
  • Reviewed inventory levels and ordered supplies to keep products in stock.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Reviewed completed work to verify consistency, quality and conformance.

Maintenance Supervisor

Milk Creek, Modera Douglas Station
Miami, FL
06.2017 - 12.2017
  • Scheduled and coordinated preventative maintenance activities to ensure equipment reliability.
  • Monitored and evaluated the performance of personnel in the maintenance department, providing guidance and coaching when necessary.
  • Developed and implemented a comprehensive preventive maintenance program for all production machinery.
  • Ensured that safety regulations were followed by employees while performing maintenance tasks.
  • Reviewed work orders, allocated resources, assigned tasks, and established priorities for completion of jobs.
  • Supervised technicians on repair and installation of machines or systems according to manufacturer's specifications.
  • Identified opportunities for process improvement through data analysis of repair trends.
  • Provided technical support to operations staff as needed to resolve complex problems with equipment or processes.
  • Conducted regular inspections of all equipment in the facility to identify any potential problems before they became serious issues.
  • Ordered replacement parts as required to keep machines running efficiently.
  • Worked closely with vendors and suppliers to purchase spare parts at competitive prices.
  • Prepared budgets for upcoming projects based on estimated labor costs and materials needed.
  • Analyzed current procedures used by technicians during repairs and installations, making recommendations for improvements where applicable.
  • Monitored inventory and ordered needed supplies to meet demand for repairs.
  • Inspected facilities to determine problems and schedule necessary maintenance.
  • Scheduled repair and maintenance of machines, tools and equipment to support continuous production operations.
  • Maintained clear and safe workspace areas to meet OSHA standards.
  • Repaired equipment and machinery, performing maintenance according to updated industry standards.
  • Inspected alarm systems and monitors to comply with fire, carbon monoxide and other safety levels.
  • Prepared and monitored budget to keep maintenance department financially sound.
  • Established and enforced clear safety policies to protect workers from injury.

Service Manager

AMLI MIRAMAR PARK
Miramar, FL
03.2017 - 06.2017
  • Schedule all market-ready apartments, which may include painting, carpet cleaning/repair, general repairs, and housekeeping to ensure a quality product to our residents
  • Managing budget and controlling expenses related to maintenance and service
  • Meeting and dealing with vendors
  • Complete resident service request in a timely manner including plumbing, pool maintenance, air conditioning, heating, general carpentry skills, appliance, electrical
  • Maintain grounds, pools/ hot tubs, common areas, and dog parks to keep them clean, free of trash, debris, and other safety issues
  • Perform move in and move out inspection
  • Perform on-call emergency procedures as required
  • Schedule and perform preventative maintenance, and records such activities
  • Provide superior customer service and represents the company in a professional manner at all times
  • Consistently maintain a professional, courteous attitude when dealing with residents, coworkers, and the general public.

Maintenance Supervisor

THE LANDINGS AT PEMBROKE
Pembroke Pines, FL
08.2015 - 03.2017
  • Prepares all market-ready apartments, which may include painting, carpet cleaning/repair, general repairs, and housekeeping to ensure a quality product to our residents
  • Completes resident service request in a timely manner including plumbing, pool maintenance, air conditioning, heating, general carpentry skills, appliance, electrical
  • Maintains grounds, pools/ hot tubs, common areas, and dog parks to keep them clean, free of trash, debris, and other safety issues
  • Performs on-call emergency procedures as required
  • Schedules and performs preventative maintenance, and records such activities
  • Provide superior customer service and represents the company in a professional manner at all times
  • Consistently maintains a professional, courteous attitude when dealing with residents, coworkers, and the general public
  • Perform move in and move out inspection
  • Perform property inspection
  • Control expense and keep the property's budget.

Senior Service Technician

MIRAMAR LAKES
Miramar, FL
11.2014 - 08.2015
  • Diagnose, assess & repair issues including electrical, plumbing, HVAC, appliances, water irrigation, tile, carpet, walls and flooring
  • Work directly with residents and team members providing excellent customer service
  • Read and interpret technical blue prints and diagrams
  • Follow up on unresolved customer service issues to ensure resolution
  • Prioritize and manage daily workload to ensure successful completion.

Service Technician

SHERIDAN LAKE CLUB
Dania Beach, FL
09.2013 - 11.2014
  • Diagnose, assess & repair issues including electrical, plumbing, HVAC, appliances, water irrigation, tile, carpet, walls and flooring
  • Work directly with residents and team members providing excellent customer service
  • Read and interpret technical blue prints and diagrams
  • Follow up on unresolved customer service issues to ensure resolution
  • Prioritize and manage daily workload to ensure successful completion.

Service Technician III

WARTERWAYS VILLAGE APARTMENTS
Aventura, Florida
06.2011 - 09.2013
  • Work directly with residents and team members
  • Diagnose, assess & repair issues including electrical, plumbing, a/c, heating, HVAC, appliances, water irrigation, tile, carpet, walls and flooring
  • Read and interpret technical drawings and diagrams
  • Follow up on unresolved customer service issues to ensure resolution
  • Prioritize and manage daily workload to ensure successful completion.

Service Technician III

PLANTATION GARDENS APARTMENTS
Plantation, Florida
01.2011 - 06.2011
  • Diagnose, assess & repair issues including electrical, plumbing, a/c, heating, HVAC, appliances, water irrigation, tile, carpet, walls and flooring
  • Read and interpret technical drawings and diagrams
  • Maintain service records
  • Follow up on unresolved customer service issues to ensure resolution
  • Prioritize and manage daily workload to ensure successful completion.

HVAC & Facility Maintenance Technician

CHASE SUITE HOTEL
Dublin, Ohio
08.2008 - 11.2010
  • Served as HVAC technician installing, maintaining and repairing HVAC equipments
  • Plumbing and electrical systems
  • Work in general maintenance duties such as drywall, painting, cleaning, landscaping, and bricklayer
  • Additionally, experience in pool maintenance
  • Recognized as Employee of the Quarter (January-March, 2009) at Chase Suite Hotel for efficiency in troubleshooting, diagnosing, repairing, and performing preventative maintenance on building and facility
  • Recognized as Employee of the Year at Chase Suite Hotel for efficiency in troubleshooting, diagnosing, repairing, and performing preventative maintenance on building and facility.

HVAC Technician & Sales Manager

CARLOS A. NOVOA s.r.l
Buenos Aires, Argentina
12.1993 - 02.2007
  • Served as senior technician leading installation and maintenance of air conditioning, heating, ventilation, and steam distribution equipment in commercial and residential facilities
  • Experience managing and leading others including a track record of successful communication, budgeting, scheduling and staffing within construction, mechanical, HVAC, electrical and/or plumbing Read blueprints and diagrams; install compressors, evaporators, motors temperature, controls, and ducts
  • Repair and preventative maintenance of boilers, piping systems, valves, hot water generators, and building plumbing systems
  • Perform preventative and corrective maintenance on bearings, pumps, polyphase motors, shaft alignments and fans
  • Installed, repaired, and maintained rooftop units, radiant floors, split systems, central plants, VAV boxes, boilers, controls, and other mechanical equipment
  • Worked as Sales Manager from 2005-2007
  • Documents all maintenance / repairing actions and manage equipment records.

Education

Certified Aptartment Maintenance Technician - Building And Property Maintenance

National Apartment Association
Miami
10-2016

10 Hr General Industry Safety & Health -

OSHA
Miami
03-2016

GED -

Technical School
Buenos Aires, Argentina
11-1992

Skills

  • Mechanical Diagnostics
  • Reporting and documentation
  • Financial Controls
  • Staff Management
  • Maintenance Planning
  • Technical Troubleshooting
  • Multitasking and Organization
  • Team Collaboration and Leadership
  • Reliable and Responsible
  • Bilingual Spanish and English
  • Problem-Solving
  • Time Management
  • Schedule Management
  • Customer Service Management
  • Work Planning and Prioritization
  • Service Quality Management
  • Customer Service
  • Performance Evaluations
  • Service Scheduling
  • Preventive Maintenance
  • Staff Training and Development

Education Certifications References

  • Miami Dade Community College, Understanding and Managing Budget Course. Certified Apartment Maintenance Technician (CAMT), National Apartment Association, 2017
  • Occupational Safety & Health Administration (OSHA) 10 Hours General Industry Safety and Health Certification, 2016.
  • HVAC/R – R-410A Technician Certification, Mainstream Engineering Corporation, 2010, HVAC/R Preventative Maintenance Technician Certification, Mainstream Engineering Corporation, 2016
  • EPA Section 608 Universal Certification, ESCO Institute – EPA Approving Testing Organization, 2010
  • Electromechanical Technician, National School of Technical Learning No. 30, 1992 - Available upon request

Qualifications Summary

Highly skilled and safety conscious HVAC, Electrical and Maintenance Facility Technician with 17 years of technical experience. Qualified and prepared to manage large volumes of work orders for commercial and residential properties. Service & Repair: Adept at troubleshooting, repairing, and maintaining heating, ventilation, and air conditioning equipment and all related components. Perform preventative maintenance; test electrical circuits and components. Equipment Installation: Expertise in estimating, reading blueprints, and leading installation of heating, air conditioning, and refrigerant systems as well as electrical / mechanical controls. Comprehensive knowledge of welding and fabrication, and piping practices. Able to lift 50 lbs. Customer Service: Outstanding commitment to quality and service; adept at communicating with vendors, team members, and customers to deliver excellent service, provide work order updates, and answer questions. Complete assignments independently and work as part of a team. Bilingual Spanish/English what help to communicate with customers from different cultural backgrounds. Administration: Excellent organizational skills with ability to manage multiple time-sensitive work orders. Accurately document all completed jobs to ensure proper billing. Continuously maintain compliance with all safety rules, policies and procedures.

Training

  • 03/2017, To Present, AMLI Residential, Professional Development Seminars / Workshops
  • 08/2015, 3/2017, Pinnacle Property Management Services, Professional Development Seminars / Workshops
  • 09/2013, 11/2014, Equity Residential Property, Professional Development Seminars / Workshops
  • 6/2011, 9/2013, AIMCO Property, Professional Development Seminars / Workshops ATLAS Program
  • 2004, Triangular s.a. & Thermoatlantic s.a., Course of Radiant Floors, Radiators and Boilers Installation – Buenos Aires, Argentina
  • 2004, Argentinean Chamber of Heating, Air Conditioning and Ventilation (CACAAV), Course of Air Conditioning and Heating Installation – Buenos Aires, Argentina
  • 2003, York Argentina, Course of the Refrigeration Systems – Buenos Aires, Argentina
  • 2003, Testo Argentina s.a., Seminar of Electronic Measurement Instruments. – Buenos Aires, Argentina
  • 2003, Mitsubishi Electric Company, Variable Flow Systems. Specialization: City Multi – Buenos Aires, Argentina
  • 2002, Argentinean Chamber of Heating, Air Conditioning and Ventilation (CACAAV), Course of Actual View of Refrigerants – Buenos Aires, Argentina
  • 2001, Daikin Argentina s.a., Course of Split Systems – Buenos Aires, Argentina
  • 1993, Argentina Chamber of Heating, Air Conditioning and Ventilation (CACAAV), Course of Maintenance and Services – Buenos Aires, Argentina

Accomplishments

  • 2023 Service Manager of Year of the South Florida Region

Certification

  • OSHA 10-hr
  • CAMT
  • CPO
  • Understanding and Managing Budget Course, Miami Dade Community College

Timeline

Service Manager

AMLI Doral
01.2018 - Current

Maintenance Supervisor

Milk Creek, Modera Douglas Station
06.2017 - 12.2017

Service Manager

AMLI MIRAMAR PARK
03.2017 - 06.2017

Maintenance Supervisor

THE LANDINGS AT PEMBROKE
08.2015 - 03.2017

Senior Service Technician

MIRAMAR LAKES
11.2014 - 08.2015

Service Technician

SHERIDAN LAKE CLUB
09.2013 - 11.2014

Service Technician III

WARTERWAYS VILLAGE APARTMENTS
06.2011 - 09.2013

Service Technician III

PLANTATION GARDENS APARTMENTS
01.2011 - 06.2011

HVAC & Facility Maintenance Technician

CHASE SUITE HOTEL
08.2008 - 11.2010

HVAC Technician & Sales Manager

CARLOS A. NOVOA s.r.l
12.1993 - 02.2007

Certified Aptartment Maintenance Technician - Building And Property Maintenance

National Apartment Association

10 Hr General Industry Safety & Health -

OSHA

GED -

Technical School

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JORGE ENRIQUE GUZMAN