Jorge Iran Ortiz
Brownsville,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
15
15
years of professional experience
Work History
General Manager
Nolita NY Pizza
07.2022 - Current
- Manage and implemented strategies to increase sales and profitability.
- Manage budget implementations, employee reviews, training, schedules, and contract negotiations with many food suppliers.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring staff on business principles, pushing sales, motivating employees to overcome situations in and outside work environment.
Recruiter
Belmares Contractor
11.2020 - 01.2022
- Recruit migrants to work for field labor companies, example; for pine trees, pepper, pecan, tomato etc.
- Transport workers to their corresponding job area each morning and after their shifts.
- Take information for each person and process them for each corresponding company to be ready to work.
FedEx Ground Package Handler
Martinez Express
01.2020 - 08.2020
- Organize packaging boxes every morning to be ready for delivery.
- Deliver packages to Industrial companies and pick up packages for shipping after deliveries are done.
- Routes were organized for a easier, convenient and faster process for delivery.
Merchandise Service Associate
Lowe's
01.2019 - 12.2019
- Merchandise and rotate every product that was in the store.
- Work on displays and fixtures to be presentable for customers to see.
- Work as a team to execute a busy schedule while helping the customers.
Assistant Manager
South Texas Batteries
08.2016 - 09.2019
- Attended daily coaching and strategizing meetings with supervisors to discuss daily goals.
- Consistently met store expectations by informing customers about auto needs.
- Forklift operator and auto parts handler(car batteries, tires, headlights, transmissions etc).
- Handled monetary and credit card transactions, offering customer last minute up-sell items to complete their purchase.
- Supervisor:
- Supervised sales associates to ensure customer service was first priority.
- Balanced registers and processed daily deposits at the end of the day.
Customer Service Associate
Cricket Wireless
04.2018 - 12.2018
- Close/Open the store.
- Help the customer with their payments and service plans.
- Recruit new people to switch to the cricket company and advertise the plans the company had.
Supervisor
Crazy 8, Gymboree
10.2014 - 11.2016
- Succeed in making plan goal for the store sales.
- Greed customers and offer them assistance with anything store related.
- Work with markdowns and inventory on regular basis.
- Finalize customers purchases in register area while offering them information about upcoming sales.
- Make bank deposits of daily transactions of the store.
- Balance register tills every night after finishing bank deposit.
- Supervise as a leader but also work as a team to assure that store was neat and clean.
Assistant Manager
Nolita Pizza
10.2012 - 01.2015
- Cross-train in various aspects of fast-paced food industry.
- Help with food, handling cash register duties and general kitchen sanitation.
- Supervise other cooks to guarantee proper handling of food.
- Process inventory every two weeks to account for all ingredients on hand.
Sales Associate/Assistant Manager
Tuesday Morning
08.2011 - 03.2013
- Handled product merchandising, ensuring that all products are kept in an orderly manner according to company plan-o-gram.
- Enhanced customer shopping experience by providing individual customer service by answering questions as well as directing and assisting customers with their shopping.
- Supervisor:
- Made sure the store was clean and well recovered at the end of every day of business.
- Supervised sales associates to ensure customer service was up to company standards.
- Balanced register tills and the safe every night at the end of the day.
- Processed bank deposits daily and confirmed that cash was handled appropriately.
- Assisted Store Manager with yearly inventory processes.
Front Desk Clerk
Rancho Viejo Country Club
09.2008 - 02.2012
- Answered phone calls for room reservations.
- Had room keys ready for arriving guests.
- Provided excellent customer service as the first contact with the guest.
Education
Pace High School
Brownsville, TXGED -
CDCB YouthBuild
Brownsville08.2009
Skills
- Customer Service
- Retail Management
- Merchandising
- Food Industry
- Public Speaking
- Planograms
- Food Handling
- Retail Sales
- Inventory Control
- Business Analysis
- Loss Prevention
- Team Work
- Problem-solving
- Flexibility
- Reliability
- Recruiting
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
General Manager
Nolita NY Pizza
07.2022 - Current
Recruiter
Belmares Contractor
11.2020 - 01.2022
FedEx Ground Package Handler
Martinez Express
01.2020 - 08.2020
Merchandise Service Associate
Lowe's
01.2019 - 12.2019
Customer Service Associate
Cricket Wireless
04.2018 - 12.2018
Assistant Manager
South Texas Batteries
08.2016 - 09.2019
Supervisor
Crazy 8, Gymboree
10.2014 - 11.2016
Assistant Manager
Nolita Pizza
10.2012 - 01.2015
Sales Associate/Assistant Manager
Tuesday Morning
08.2011 - 03.2013
Front Desk Clerk
Rancho Viejo Country Club
09.2008 - 02.2012
Pace High School
GED -
CDCB YouthBuild
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