Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jorge J Pena Taboas

San Juan,PR

Summary

Experienced Field Technician with a proven track record of providing exceptional technical support and customer service. Skilled in a wide range of IT areas including networking, servers, desktop support, and storage. Proficient in troubleshooting and resolving issues with various hardware and software components. Strong knowledge of Active Directory and proficiency in working with AS400 systems. Excellent communication skills in both English and Spanish. Adept at managing and maintaining a variety of devices including laptops, printers, and peripherals.

I am committed to staying up-to-date with the latest industry trends and technologies.

Seeking a challenging position as an IT Professional to continue delivering high-quality technical solutions and contribute to the success of an organization.

Overview

22
22
years of professional experience

Work History

Field Technician

Netser
07.2012 - Current
  • Provide technical support and assistance to clients.
  • Install, configure, and troubleshoot computer hardware, software, and networking systems.
  • Ensure customer satisfaction by resolving technical issues in a timely and efficient manner.
  • Collaborate with cross-functional teams to implement and maintain IT infrastructure
  • Expertise in desktops, laptops, tablets, printers, servers, storage and network devices for different companies such as HP, HPE, Lexmark and Dell

ServiceTechnical Manager

Techmart
11.2010 - 07.2012
  • I oversaw the technical support team, 4 employes, and ensured the timely resolution of customer issues.
  • Managed and maintained customer relationships, ensuring high levels of satisfaction.
  • Collaborated with cross-functional teams to improve service delivery and exceed customer expectations.
  • Performing repairs of laptops, desktop, printers, software and hardware installation. Also selling retail and OEM equipment.

On Site Technician

Avant
08.2007 - 11.2010
  • Provide on-site technical support and troubleshooting for clients.
  • Installed, configured, and maintained computer hardware and software.
  • Diagnosed and resolved technical issues to minimize downtime and ensure client satisfaction
  • Main Customer: Secretary of Treasury

CitiFinancial

Citigroup Inc
06.2002 - 12.2006
  • Work with the programming, troubleshooting, configuring and repairing AS/400, computers, printers, networks, servers, Maestro application, Xtra!, Rumba, Unix based servers
  • Trouble shooting remotely and by phone to branches.
  • Take care of all the computers and network of all users in Citigroup’s main office building in Cupey.
  • LAN Administrator and PC Technician

Education

Associate of Science - Computer Technician

International Technical College
San Juan, PR
12.1998

Skills

Technical Support

Customer Service

Networking

Troubleshooting

Hardware and Software

Languages

English
Native or Bilingual

Timeline

Field Technician

Netser
07.2012 - Current

ServiceTechnical Manager

Techmart
11.2010 - 07.2012

On Site Technician

Avant
08.2007 - 11.2010

CitiFinancial

Citigroup Inc
06.2002 - 12.2006

Associate of Science - Computer Technician

International Technical College

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Jorge J Pena Taboas