Jorge L Gutierrez
Spring,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
33
33
years of professional experience
Work History
District Operations Manager
Foot Locker, Inc
09.2021 - Current
- Improved district operations efficiency by streamlining processes and implementing best practices.
- Reduced operational costs through effective budget management and resource allocation.
- Enhanced employee productivity by providing training, guidance, and performance evaluations.
- Developed strategic plans for the district to achieve short-term and long-term goals.
- Managed cross-functional teams to ensure timely completion of projects within budget constraints.
- Increased customer satisfaction levels with streamlined communication channels and prompt resolution of issues.
- Led process improvement initiatives that positively impacted overall efficiency and bottom-line results.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
District Manager
Foot Locker, Inc
10.2004 - 01.2021
- Increased district sales by implementing company strategies and fostering strong relationships with Managers.
- Executed all training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Fostered an environment of open communication between management teams across the district to share best practices in store operations, space optimization and problem-solving techniques.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
Store Manager
Foot Locker, Inc
06.1991 - 10.2004
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
GED -
Westfield High School
Houston, TX07.1988
Skills
- Visual Merchandising and Product Marketing Execution
- Performance Evaluations
- Performance Management
- Customer Experience
- Schedule Budgeting and Forecasting
- Business Acumen
- Operational Excellence
- Cross-functional Collaboration
- Multi-Unit Management
- Creating Efficiencies & Organizational Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
District Operations Manager
Foot Locker, Inc
09.2021 - Current
District Manager
Foot Locker, Inc
10.2004 - 01.2021
Store Manager
Foot Locker, Inc
06.1991 - 10.2004
GED -
Westfield High School
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