Jorge L Madrid Ortega
San Antonio,TX
Summary
Hardworking ad Detail-oriented Quality Assurance Manager with a 16 year background in the quality assurance field. Skilled at developing and implementing improved methods for identifying problems. Skilled at managing long-term quality goals and day-to-day organization.
Overview
24
24
years of professional experience
Work History
Quality Assistant Manager
Futaba Industrial Texas
10.2019 - Current
- Recorded, analyzed, and distributed statistical information.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Enhanced overall product quality by implementing efficient inspection processes and monitoring systems.
- Managed internal audit schedule to maintain ISO certification requirements while addressing identified non-conformances effectively.
- Monitored QC Inspectors performance and suggested improvements to daily functionality.
- Developed strong communication with with Quality Engineers from TMMBC, TMMGT and TMMTX.
- Established and tracked quality department goals and objectives.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Improved customer satisfaction scores through timely resolution of product-related issues and effective communication.
- Reported production malfunctions to managers and production supervisors.
- Determined quality department standards, process flows, practices, and procedures.
- Investigated customer complaints (TMMBC, TMMGT and TMMTX) and performed corrective actions to resolve quality issues.
- Reduced defect and scrap rates with thorough root cause analysis and subsequent corrective actions.
- Collaborated with cross-functional teams (Prod. Engineering, Maintenance, Production) to develop and implement process and system improvements.
- Performed root cause analysis to identify and resolve quality issues and defects.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and certified Tl and Team member training for critical processes and improve quality performance
- Developed quality planning for new product launches by verifying customer requirements and implementing in design and production.
- Mentored junior members of the Quality team providing guidance on best practices related to inspection, documentation and reporting.
- Conducted process and system audits to identify areas of improvement and enforce compliance with industry standards.
- Collaborated and monitor third party sorting companies for effective performance
Production Assistant Manager
FUTABA INDUSTRIAL CO.,LTD
01.2017 - 09.2019
- Overseeing production process and monitoring daily production for over 200 team members.
- Member of Management Team who accomplished a TIR reduction from 20.5 to 4.5 (SAFETY)
- Safety,Quality & Productivity.
- Interaction with Dept. Managers to increase Production Efficiency
- Team Leader development
- Team member performance review and identification of training needs.
- Quality Circle Plant Coordinator.
- 5S culture implementation
- Ensuring that Safety company policies are followed.
Quality Engineer Supervisor
FUTABA INDUSTRIAL CO.,LTD
01.2016 - 12.2016
- Member of Quality Management Team that accomplished Customer Target (15PPMs or less) First time ever in 10 years
- Customer Complaints Responsible
- Suppliers Quality Responsible
- QE Coordinator
- QC Inspector training and development
- Quality system implementation and follow up
Quality Engineer
FUTABA INDUSTRIAL CO.,LTD
07.2012 - 12.2015
- Customer Technical Support (TMMTX/TMMBC)
- Customer Complaints Responsible
- Suppliers Quality Responsible and follow up
- Coordinated sorting activities
- Scrap Cost Reduction activities
- Creator of FIT Quality Logo contest involving all T/Ms participation
- Kaizen Implementation and QC circle activities
Quality Resident Engineer
Yazaki North America
10.2006 - 07.2012
- On site Customer Technical support at (at TMMTX) for Chihuahua and Durango, Mex. (Yazaki Plants - Wire harness)
- Support and Quality Follow up with other Yazaki plants
- Assembly line investigation and Countermeasures
- Coordinated sorting activities at Warehouse and assembly line
- New QRE Training responsible
Quality Assurance Supervisor / Quality Resident Engineer
Yazaki North America / AAMSA
11.1999 - 10.2006
- Customer Technical Support for Honda Customer (Civic, Accord and Pilot wire harness) for Honda of America Manufacturing (HAM) , MAP (Marysville Plant) and ELP (East Liberty Plant)
- Creation of Customer documentation and Maintaining of the Quality System.
- Customer Audits preparation and Follow up.
- Responsible for 28 assembly line QA Inspectors
- Auditor for ISO 9000 AND ISO 14000.
- Successfully implementation of Cutting and Crimping process for sister Plant (Plant #2 - NCG Chihuahua, Mexico)
- Assembly line preparation and start up for Wire Cutting and Terminal Crimping process (Mae-kotei) and Wire harness process (Ato-kotei)
Education
Bachelor of Science - Industrial Engineering
Instituto Tecnologico De Chihuahua
Chihuahua, Chih.1996
Skills
- Bilingual (Spanish / English)
- Problem solving
- People skills
- Interpersonal Communication
- Complaint Investigation
- Strong Work Ethic
- Continuous Improvement
- Employee Supervision
- Audit reporting
- Analytical Thinking
- Team work focused
Affiliations
- ACTS member - 2016
- Active member of Immaculate Heart of Mary Catholic Church.
Timeline
Quality Assistant Manager
Futaba Industrial Texas
10.2019 - Current
Production Assistant Manager
FUTABA INDUSTRIAL CO.,LTD
01.2017 - 09.2019
Quality Engineer Supervisor
FUTABA INDUSTRIAL CO.,LTD
01.2016 - 12.2016
Quality Engineer
FUTABA INDUSTRIAL CO.,LTD
07.2012 - 12.2015
Quality Resident Engineer
Yazaki North America
10.2006 - 07.2012
Quality Assurance Supervisor / Quality Resident Engineer
Yazaki North America / AAMSA
11.1999 - 10.2006
Bachelor of Science - Industrial Engineering
Instituto Tecnologico De Chihuahua
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