Open To Work
Jorge Lopez-Vian
Woodbridge,VA
Summary
Dynamic Results-driven Key Account Manager excelling in sales growth through strategic client partnerships. Expertise in customer retention strategies that boost loyalty and satisfaction. Fluent in Castilian Spanish, enhancing engagement with diverse accounts. Strong communicator dedicated to delivering quality results aligned with organizational goals.
Overview
12
12
years of professional experience
Work History
Business Development & Retention Specialist
Plasticplace / Onlinestores
Lakewood, New Jersey
11.2025 - Current
- Developed customer retention strategies that increased loyalty and satisfaction.
- Implemented follow-up processes for resolving customer inquiries and concerns.
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Conducted follow-up calls with customers to confirm satisfaction with products and services.
- Monitored and reported key performance indicators to evaluate customer retention and satisfaction.
- Utilized CRM software to track customer interactions, record feedback, and monitor progress towards goals.
- Performed customer negotiations to reach a fair conclusion for both business and customer.
- Educated customers on product features and benefits to increase engagement.
Key Account Manager
Custom Ink
Fairfax, USA
09.2022 - 11.2025
- Exceeded revenue goals by cultivating a pipeline of accounts and new customer relationships.
- Established lasting advisor relationships with key accounts, internal stakeholders, and executive sponsors.
- Build and nurture strong client relationships, gaining a deep understanding of their unique needs and objectives.
- Conduct comprehensive client needs analysis to identify suitable product offerings that align with client goals.
- Collaborated cross-functionally to translate client needs into tailored product offerings, ensuring client satisfaction.
- Collaborated with Operations, Merchandising, Creative, Marketing, and Finance teams to align strategies and achieve sales goals.
- Forecasted and tracked key account opportunities, managed high-severity requests, and contributed to evolving best practices and systems.
- Identified opportunities for improvement, both for key clients and within the Key Accounts team.
- Skillfully negotiated quotes, closed orders, and ensured on-time delivery while maintaining clear communication with all stakeholders.
- Implemented a proactive 'land and expand' strategy, resulting in expanded accounts and new relationship acquisitions.
Assistant Property Manager
Gainsborough Court Apartments
Fairfax, USA
10.2017 - 09.2022
- Reduced Delinquency from 6% to 1%, increased occupancy from 80% to 98%
- Managed deposits, adjusted rentals, negotiated leases, and communicated with residents and prospects to ensure smooth property operations.
- Delivered exceptional customer service to prospective and current residents, fostering positive relationships and enhancing resident satisfaction.
- Showed properties to prospective tenants, conducted interviews, processed rental applications, and explained terms of occupancy to facilitate informed leasing decisions.
Onsite Facility Manager
Security Public Storage
Herndon, USA
05.2016 - 10.2017
- Full P&L responsibility of facility marketing, sales, and operational strategy
- Manage, operate all aspects of an 82,000sf, 761-unit self-storage facility
- Ensured smooth operational flow to enhance customer experience and drive facility performance.
- Built relationships with apartment managers, realtors, and movers to increase facility revenue.
- Recruit, coach, and train Relief manager performance and KPI’s
- Developed social media strategy that enhanced online presence and increased positive reviews across multiple platforms.
- Conducted and analyzed local market surveys to identify opportunities for generating additional inquiries by promoting key value propositions.
General Manager
TitleMax
Alexandria, USA
04.2014 - 05.2016
- Oversaw full profit and loss responsibilities as manager, transitioning from customer service representative to assistant manager.
- Managed 975 customer accounts in second largest location, ensuring effective oversight and client satisfaction.
- Multitasked high-priority duties including financial forecasting, goal setting, delinquency analysis, and charge-off management.
- Developed and facilitated marketing initiatives targeting local businesses and fostering B2B opportunities.
- Coached teams in customer service excellence, resulting in lowest incident reports in district's second largest store.
- Promoted positive work environment, enhancing morale among employees and clients.
- Acted as trusted gatekeeper for vehicle loan values through accurate appraisals and market insights.
Education
High School Diploma -
Woodbridge Highschool
Woodbridge, VA05-2013
Skills
- Business development
- B2B sales
- Customer retention
- Key account management
- Negotiation skills
- CRM software
- Forecasting
- Data-driven decision making
- Marketing
- Microsoft Office proficiency
- Supply chain management
- Adaptability
- Communication skills
- Sales forecasting
- Lead generation
- Problem solving
- Price quote preparation
- Cross-selling techniques
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
Business Development & Retention Specialist
Plasticplace / Onlinestores
11.2025 - Current
Key Account Manager
Custom Ink
09.2022 - 11.2025
Assistant Property Manager
Gainsborough Court Apartments
10.2017 - 09.2022
Onsite Facility Manager
Security Public Storage
05.2016 - 10.2017
General Manager
TitleMax
04.2014 - 05.2016
High School Diploma -
Woodbridge Highschool