Jorge Luis Garcia Fermin
Yonkers,NY
Summary
Dynamic bilingual professional with a strong background in customer service and front office management at Little Neck Physical Therapy. Proven ability to enhance client experiences through effective communication and meticulous attention to detail. Skilled in appointment scheduling and maintaining confidentiality, fostering a welcoming environment that promotes positive interactions and supports organizational goals.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Little Neck Physical Therapy
03.2025 - 07.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
Teacher Coordinator
MESCyT
01.2017 - 02.2025
- Increased parent involvement through regular communication, fostering a strong home-school connection and encouraging parental support in student learning.
- Evaluated student progress regularly through formative assessments, adjusting instruction as needed to maximize learning outcomes.
- Created safe and inclusive work environment of respect to promote positive teaching experience for teacher and assistance with diverse backgrounds.
- Developed comprehensive lesson plans aligned with state standards, ensuring thorough coverage of required content while incorporating engaging activities for enhanced learning experiences.
Education
No Degree - Bilingual Education
UASD
DOMINICAN REPUBLICSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Front office management
- Confidentiality handling
- Issue handling
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Front Desk Receptionist
Little Neck Physical Therapy
03.2025 - 07.2025
Teacher Coordinator
MESCyT
01.2017 - 02.2025
No Degree - Bilingual Education
UASD
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