Jorge Luis Guzman Lopez
New York,NY
Summary
Compassionate caregiver with experience in providing specialized care to individuals with special needs. Skilled in developing and implementing personalized programs to meet unique needs of each individual. Strengths include exceptional communication, patience, and adaptability, resulting in improved wellbeing and enhanced quality of life for those under care. Impact made includes fostering an environment of empathy and respect, empowering individuals to achieve their potential in daily activities.
Overview
8
8
years of professional experience
Work History
Resident Specialist
Supportive Concepts
Reading, PA
03.2022 - 06.2024
- Provided assistance to special needs individuals with daily activities such as feeding, bathing and dressing.
- Supported clients in community integration activities such as recreational outings, shopping trips and social gatherings.
- Organized leisure activities like games, music or art projects to encourage creative expression among clients.
- Provided companionship by engaging in conversation, playing board games or reading stories together.
- Assisted in the development of life skills such as communication and mobility.
- Monitored physical and emotional health of clients.
- Created individualized care plans based on each client's unique needs and abilities.
- Administered medication when needed according to doctor's instructions.
- Instructed clients on proper use of assistive devices such as wheelchairs, walkers.
- Performed light housekeeping duties related to client care such as laundry, changing bed linens or preparing meals.
- Transported clients to appointments or other destinations using a wheelchair accessible vehicle.
- Facilitated communication between clients, family members and medical staff.
- Participated in team meetings to discuss client progress and share information about new treatment strategies.
- Observed, reported and documented patient status and care provided.
- Monitored health and well-being of clients and reported significant health changes.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Assisted clients with maintaining good personal hygiene.
- Drove clients to doctors' appointments and social outings.
- Contributed to case reviews of client status and progress.
Caregiver
Caring Matters Home Care - Lancaster
Reading, PA
05.2021 - 03.2022
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided emotional support to clients during difficult times.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Reported concerns to nurse supervisor to promote optimal care.
- Laundered clothing and bedding to prevent infection.
- Followed care plan and directions to administer medications.
Auditor and Supervisor
Unlimited Vacation Club
Santiago, Dominican Republic
02.2016 - 08.2018
- Drafted reports summarizing audit results while highlighting any irregularities or inconsistencies found during the process.
- Reviewed and evaluated internal control systems, financial records, and accounting systems to ensure accuracy of information.
- Identified discrepancies in financial documents, investigated causes, and proposed solutions.
- Interacted regularly with clients to discuss audit progress, findings, and recommendations.
- Collaborated closely with other team members to develop effective audit plans.
- Reviewed client documentation including contracts, invoices, bank statements.
- Resolved guest complaints by providing exceptional customer service.
- Verified customer information including contact details and payment method.
- Generated reports on occupancy rates, cancellations, and no-shows.
- Assisted customers with special needs or requests such as room upgrades or late check-outs.
- Processed customer payments for reservations over the phone.
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Scheduled reservation requests and maintained accurate records of bookings.
- Performed daily audits of reservation data to ensure accuracy.
- Provided customers with information on hotel services, amenities, and packages.
- Offered personalized recommendations based on guest preferences.
- Researched and resolved customer issues.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Built and maintained productive relationships with employees.
Education
Hotel Business Management. - Business Administration
Catholic Nordestana University
San Francisco De Macorís, Dom Rep.03-2015
Skills
- Negotiation
- Microsoft Office
- Conflict de-escalation
- Issue Resolution
- Team Supervision
- Staff Communication
- Staff Training
- Crisis Management
- Incident Reporting
- Daily Living Skills Instruction
- Data Analytics
- Performance Improvement
- Corrective Action Implementation
- Financial statement review
- Client Relationship Management
- Audit Documentation
- Budget Preparation
- Fraud identification
- Customer Service
- Travel Coordination
- Tour scheduling
- Problem-Solving
- Reservation Confirmation
- Data Entry
- Customer Documentation Review
- Decision-Making
- Relationship Building
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Resident Specialist
Supportive Concepts
03.2022 - 06.2024
Caregiver
Caring Matters Home Care - Lancaster
05.2021 - 03.2022
Auditor and Supervisor
Unlimited Vacation Club
02.2016 - 08.2018
Hotel Business Management. - Business Administration
Catholic Nordestana University