Jorge Luis Guzman Lopez
New York
Summary
Personable and organized professional with talent for fostering teamwork and motivating team members to achieve common goals. Possesses strong problem-solving abilities and effective communication skills essential for driving team performance and project completion. Committed to creating collaborative atmosphere to enhance productivity and deliver impactful results.
Overview
8
8
years of professional experience
Work History
Resident Specialist
Supportive Concepts For Families Inc.
03.2022 - 07.2024
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
Caregiver
Caring Matters Home Care
09.2021 - 03.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with self-administered medications.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Auditor and Supervisor
Veltrex Del Cibao (Unlimited Vacation Club).
02.2016 - 09.2019
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Planned and executed follow-up audits at appropriate intervals.
- Followed established auditing processes to meet internal and regulatory requirements.
- Resolved escalated customer issues, ensuring a positive outcome for both the guest and the organization.
- Handled billing information over phone.
- Provided customers with information about availability and pricing.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Identified discrepancies in financial documents, investigated causes and proposed solutions.
- Researched and resolved costumers issues.
Education
Tourism And Hotel Managment -
Universidad Catolica Nordestana (UCNE)
San Francisco De Macoris, Dom. Rep03.2015
Skills
- Strong communication skills
- Conflict de-escalation
- Teamwork and collaboration
- Problem-solving
- Multitasking Abilities
- Organizational skills
- Team leadership
- HIPAA compliance
- Adaptability and flexibility
- Mental health awareness
- Safety standards and compliance
- Relationship building
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Resident Specialist
Supportive Concepts For Families Inc.
03.2022 - 07.2024
Caregiver
Caring Matters Home Care
09.2021 - 03.2022
Auditor and Supervisor
Veltrex Del Cibao (Unlimited Vacation Club).
02.2016 - 09.2019
Tourism And Hotel Managment -
Universidad Catolica Nordestana (UCNE)
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