Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Jorge Luis Roas

Jorge Luis Roas

Northport

Summary

Dynamic Area Operations Manager with Transdev, skilled in performance analysis and operational efficiency. Proven track record in enhancing workflow through strategic planning and standard operating procedures. Exceptional interpersonal and communication skills foster teamwork and improve customer service, ensuring compliance with safety protocols and federal regulations in transportation management.

Professional in operations management with significant experience in optimizing business processes and driving efficiency. Skilled in team collaboration, strategic planning, and problem-solving to achieve high-impact results. Known for adaptability, reliability, and strong leadership in dynamic environments. Expertise includes logistics coordination, budget management, and performance analysis.

Operations professional skilled in managing multi-site operations and driving process improvements to achieve strategic objectives. Known for fostering collaborative environments and adapting to shifting priorities seamlessly. Proficient in resource management and conflict resolution.

Diligent Operation Supervisor with strong background in managing area operations and streamlining processes to optimize efficiency. Successfully led multiple teams in achieving operational goals and improving service quality. Demonstrated expertise in resource allocation and conflict resolution.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Area Operations Manager

Transdev
03.2024 - Current
  • Assisted in implementing standard operating procedures for improved workflow efficiency.
  • Supported daily operations by coordinating schedules and resource allocation.
  • Learned inventory management practices to ensure stock accuracy and availability.
  • Adapted quickly to new software systems, enhancing communication within teams.

Fixed Route Bus Driver

Waco Transit System
03.2022 - 03.2024
  • Operated fixed route buses safely and efficiently, ensuring timely arrivals and departures.
  • Monitored passenger behavior to maintain safety and comfort during transit.
  • Conducted pre-trip inspections to verify vehicle readiness and compliance with safety regulations.
  • Assisted passengers with disabilities, providing necessary support for safe boarding and disembarking.
  • Communicated effectively with dispatch regarding route changes or delays to enhance service reliability.
  • Maintained accurate records of daily routes, passenger counts, and incidents for reporting purposes.
  • Adapted quickly to changing traffic conditions, optimizing routes for efficiency without compromising safety.

Fixed Route Bus Driver

Votran
10.2020 - 02.2022
  • Collaborated with team members to ensure seamless service delivery and foster a positive environment for passengers.
  • Executed emergency evacuation protocols efficiently during drills or actual emergencies ensuring that all passengers were guided safely off the bus.
  • Facilitated clear communication between dispatchers, supervisors, and fellow drivers to ensure smooth operations.
  • Promoted a positive image of the company by maintaining a clean, well-kept vehicle and professional demeanor at all times.
  • Ensured accurate fare collection by monitoring payment methods and validating passes upon entry.
  • Provided excellent customer service by answering passenger inquiries politely and accurately.
  • Assisted passengers with disabilities, ensuring accessible transportation and a welcoming environment.
  • Collaborated with colleagues to develop strategies for improving service quality during peak hours or special events.
  • Fostered an inclusive environment for all passengers regardless of race ethnicity gender age or ability status.

Paratransit Bus Operator

Votran
02.2014 - 05.2020
  • Operated paratransit buses, ensuring timely and safe transportation for passengers with disabilities.
  • Conducted pre-trip inspections to verify vehicle safety and readiness, maintaining compliance with regulations.
  • Assisted passengers with boarding and disembarking, providing excellent customer service and support.
  • Monitored routes and adjusted schedules based on real-time traffic conditions, optimizing efficiency of service delivery.
  • Collaborated with dispatchers to communicate delays or issues, enhancing operational flow and response times.
  • Completed accurate documentation of daily activities, including mileage logs and incident reports, ensuring accountability.
  • Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean vehicle interior.
  • Improved on-time performance by efficiently planning routes and navigating through traffic to meet tight schedules.
  • Increased the efficiency of passenger pick-up operations by accurately assessing wheelchair securement needs prior to arrival at each stop.
  • Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
  • Operated with safety and skill to avoid accidents and delays.
  • Followed company policies and procedures and maintained compliance with standards.
  • Provided information about routes, destinations and timelines to inform passengers.

Education

High School Diploma -

Bartolome Herrera
Lima Peru
12-1979

Skills

  • Performance analysis
  • Excellent interpersonal skills
  • Operational efficiency
  • Standard operating procedures
  • Outstanding communication skills
  • Strategic planning
  • Staff supervision
  • Transportation management
  • Workforce planning
  • Federal regulations
  • Safety protocol
  • Teamwork
  • Teamwork and collaboration
  • Customer service

Certification

Level 2 Certified Instructor Behind the wheel and Classroom Training - 1 year


Fema: Desaster and Emergency managment

Languages

Spanish
Professional Working
English
Limited Working

Timeline

Area Operations Manager

Transdev
03.2024 - Current

Fixed Route Bus Driver

Waco Transit System
03.2022 - 03.2024

Fixed Route Bus Driver

Votran
10.2020 - 02.2022

Paratransit Bus Operator

Votran
02.2014 - 05.2020

High School Diploma -

Bartolome Herrera

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