Jorge Luis Morales
Farmers Branch,TX
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
12
12
years of professional experience
Work History
Operation Supervisor
Hub Group
07.2020 - 01.2024
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Analyzed department metrics and performance and reported findings to management.
- Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
- Directed associate warehouse teams to process inbound and outbound shipments with speed and accuracy.
- Tracked company equipment, tools and technology to manage inventory.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Completed bi-weekly payroll for 40 employees.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Inventory Quality Control Specialist
McKesson
01.2014 - 04.2020
- Trained new employees on proper procedures for maintaining inventory quality control, fostering a knowledgeable workforce.
- Conducted thorough investigations into reported discrepancies between physical inventory counts and system records, providing accurate reconciliations.
- Utilized specialized software tools for accurate tracking and reporting of inventory data, facilitating informed decisionmaking.
- Collaborated with team members to identify potential areas of improvement within the inventory system, leading to increased productivity.
- Assisted in annual physical inventory counts, resulting in improved efficiency and accurate recordkeeping.
Sales Associate
The Home Depot Inc
01.2012 - 12.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
GED -
Brookhaven College
Dallas, TX03.2012
Skills
- Forklift (12 years)
- Reach truck ( 12 years)
- Order picker (12 years)
- Inventory Control (7 years)
- RMA (5 years)
- Order Picking (6 years)
- Shipping & Receiving (6 years)
- Quality Control (6 years)
- Pallet Jack (5 years)
- Materials Handling (5 years)
- RF Scanner (6 years)
- Warehouse Experience (11 years)
- Warehouse Management (3 years)
Timeline
Operation Supervisor
Hub Group
07.2020 - 01.2024
Inventory Quality Control Specialist
McKesson
01.2014 - 04.2020
Sales Associate
The Home Depot Inc
01.2012 - 12.2013
GED -
Brookhaven College