Jorgelys quintero
Queens,NY
Summary
Customer service professional with over 4 years of experience in high-volume settings such as airport dining and retail pharmacy. Expertise in front-facing service and multitasking. Demonstrated ability to thrive in fast-paced environments while maintaining professionalism and attention to detail. Proficient in organizing operations, resolving customer issues, and enhancing team collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Host
Del Frisco's Grille
New York, NY
03.2025 - Current
- Greeted guests personally, enhancing experiences through professional interactions.
- Managed reservations and waitlists, prioritizing VIPs and special events with advanced systems.
- Coordinated seating arrangements to optimize dining room efficiency and maintain balance.
- Escorted guests to tables while ensuring meticulous presentation of menus.
- Facilitated communication among servers and management to anticipate guest needs.
- Maintained cleanliness and readiness of front-of-house throughout each shift.
Shift Supervisor
Starbucks LGA Airport
Queens, NY
12.2021 - 03.2025
- Supervised daily store operations in high-traffic airport location, ensuring adherence to Starbucks standards.
- Motivated and led barista team to provide exceptional customer experiences in fast-paced environment.
- Managed inventory processes, including restocking and product rotation to guarantee freshness.
- Trained and coached partners on company procedures, beverage preparation, and customer engagement techniques.
- Resolved customer issues promptly and professionally to enhance brand loyalty and satisfaction.
Server
OTG Management LGA Airport
Queens, NY
07.2021 - 12.2021
- Provided efficient food and beverage service to travelers in a fast-paced airport environment.
- Greeted and seated guests while offering menu recommendations for enhanced dining experience.
- Addressed diverse customer needs with professionalism, maintaining high guest satisfaction rates.
- Navigated strict time constraints to ensure guests were served quickly and courteously before boarding flights.
Education
High School Diploma -
Benjamin N Cardozo
06-2021
Christine Valmy International School of Esthetics
New York, NY 07.2025 - Current
Skills
- Fast-paced multitasking and time management
- Verbal and written communication
- Team collaboration and staff support
- Friendly, courteous, and approachable demeanor
- Detail-oriented
- Sanitization
- Scheduling
- Superior attention to detail
- Relationship building and management
Certification
- food handlers
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Education and Training
Currently training in the Esthetics Program at Christine Valmy, focusing on facials, skin analysis, waxing, extractions, makeup application, and proper sanitation procedures. Building strong client-care and treatment-room skills in preparation for NYS Esthetician licensing.
Timeline
Christine Valmy International School of Esthetics
07.2025 - Current
Host
Del Frisco's Grille
03.2025 - Current
Shift Supervisor
Starbucks LGA Airport
12.2021 - 03.2025
Server
OTG Management LGA Airport
07.2021 - 12.2021
High School Diploma -
Benjamin N Cardozo