Jorge M. Vazquez Torres
Tampa,FL
Summary
Experienced Banquet Server always looking to surpass expectations and achieve excellence. Enjoy providing positive customer experiences through energetic interpersonal communication. Team player who works well with staff and supervisors, dependable and diligent. With over 20 years experience in the hotel industry, and an upbeat and engaging personality and flexible approach. Prepared to bring my abilities to a new, results-driven team.
Overview
33
33
years of professional experience
Work History
Air Conditioner Assembler
Modine
Tampa, FL
08.2021 - 12.2021
- Increased longevity of HVAC systems by performing preventive maintenance.
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Optimized performance by balancing systems and calibrating controls.
- Laid out and installed electrical connections and controls as part of air duct systems.
- Provided training to new hires
Maintenace & Safety
King Services
Tampa, FL
03.2016 - 07.2021
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Operated garbage compactor and separated trash for sanitation pickup.
- Checked for storm damage around property and contacted supervisor with findings.
- Installed new locks, door handles and door closers
Banquet Server
Wyndham Hotel & Casino
Rio Grande, PR
07.2007 - 12.2015
- Guided arriving guests to tables, took drink orders and relayed information to bartenders.
- Stayed up-to-date on menu changes to help customers make food choices.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Provided friendly, courteous service to create memorable moments for guests.
- Circulated appetizer and drink trays smoothly around events to offer selections to guests
- Guided arriving guests to tables, took drink orders and relayed information to bartenders
Banquet Server Supervisor
El Conquistador, A Waldorf Astoria Resort
Fajardo, PR
04.1997 - 11.2015
- Educated bartenders, clerks, and servers on responsible service protocols.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Monitored food preparation, production and plating for quality control.
- Observed participants and provided corrective measures for skill improvement.
- Promoted continuous positive environment in order to keep staff motivated and always kept hands-on attitude when additional help was needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Handled approximately 50 calls per day to address customer inquiries and concerns
Education
High School Diploma -
Isidro A. Sanchez
Luquillo, PR05.1985
Skills
- Customer Service
- Food Preparation and Plating
- Service Coordination
- Professional and Courteous
- Tray Assembly and Delivery
- Table and Tray Bussing
- Kitchen Staff Management
- Guest Seating Arrangements
- Conflict and Complaint Resolution
- Greeting and Seating Guests
- Buffet Setup and Takedown
- Banquet Coordination
Languages
Spanish
Native or Bilingual
Timeline
Air Conditioner Assembler
Modine
08.2021 - 12.2021
Maintenace & Safety
King Services
03.2016 - 07.2021
Banquet Server
Wyndham Hotel & Casino
07.2007 - 12.2015
Banquet Server Supervisor
El Conquistador, A Waldorf Astoria Resort
04.1997 - 11.2015
High School Diploma -
Isidro A. Sanchez