Rosalynn Philias
Naples,FL
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed as well as customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
5
5
years of professional experience
Work History
Student Finance Advisor
Ultimate Medical Academy Online
Tampa, FL
11.2023 - 08.2024
- Provided financial counseling to students regarding budgeting, loan repayment, and other financial aid concerns.
- Assisted in the development of financial literacy programming for university students.
- Resolved student inquiries related to billing statements, tuition payments, refunds, and financial aid awards.
- Monitored changes in legislation that affect student finance programs such as FAFSA updates or new loan options.
- Prepared documents associated with audits conducted by regulatory agencies such as Department of Education or Internal Revenue Service.
- Advised faculty advisors regarding appropriate course selections that meet a student's academic goals while staying within their budget constraints.
- Responded promptly to customer inquiries via phone or email concerning any issues related to their finances at the university.
- Exuded professional expertise and resourcefulness to gain trust and confidence of clients, vendors and other professionals.
- Interviewed clients to assess income, expenses, insurance coverage, tax status, financial and investment goals and risk tolerance.
- Strengthened client relationships by conducting routine portfolio reviews to measure plan success.
Front Desk Receptionist/Sales Coordinator/Night Auditor
Fairfield Marriott Hotel
Tampa, FL
02.2020 - 10.2023
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Scheduled appointments and maintained and updated appointment calendars.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Scheduled space or equipment for special programs, meetings and conferences.
- Collated, bound and stored computer-generated reports.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Coordinated company events with venues and advised staff of pertinent details.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Conducted market research to identify potential customers for sales campaigns.
- Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
- Analyzed customer feedback surveys to determine areas where improvements could be made in order to increase satisfaction levels.
- Performed follow-up calls with customers after each sale was completed.
Call Center Representative
Wipro Technologies
Tampa, FL
01.2022 - 11.2022
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Night Auditor
Sheraton Hotel & Resorts
Tama, FL
01.2021 - 11.2021
- Processed guest check-outs, including payment processing and providing receipts.
- Maintained a secure environment for the protection of guests' property and assets.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Provided support to housekeeping staff by preparing keys for departing guests when requested.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
- Reviewed previous day's sales figures against current day's sales report before submitting it to management team.
- Performed routine maintenance tasks around the lobby area such as cleaning up spills or debris after hours.
- Inspected alarm systems daily for proper operation and troubleshot any problems encountered during inspection process.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
Front Desk Receptionist
Best Western Hotel
Naples, FL
02.2019 - 01.2020
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Greeted visitors to provide information and direct to appropriate personnel.
- Responded to inquiries and room requests made online, by phone and via email.
- Greeted customers, answered general questions and directed to appropriate locations.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Education
Associate Of Science Of Business - Associate Of Science Of Business
St. Petersburge College
Tampa, FLSkills
- Documentation Management
- Networking and relationship building
- Organizational abilities
- Policy Interpretation
- Conflict resolution techniques
- Financial Forecasting
- Financial Plan Development
- Salesforce
- Financial Planning
- Business Acumen
- Professionalism
Timeline
Student Finance Advisor
Ultimate Medical Academy Online
11.2023 - 08.2024
Call Center Representative
Wipro Technologies
01.2022 - 11.2022
Night Auditor
Sheraton Hotel & Resorts
01.2021 - 11.2021
Front Desk Receptionist/Sales Coordinator/Night Auditor
Fairfield Marriott Hotel
02.2020 - 10.2023
Front Desk Receptionist
Best Western Hotel
02.2019 - 01.2020
Associate Of Science Of Business - Associate Of Science Of Business
St. Petersburge College
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