Jorge Omar Gonzalez
Katy,TX
Summary
Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations and ideal customer experiences. Punctual and honest with solid background in environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
9
9
years of professional experience
Work History
Manager/Manager/Cashier Team Lead
Gran Colombia Restaurant
Houston, TX
08.2012 - 11.2021
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Performed restaurant opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Received and processed customer payments.
Education
Institucion Educativa Maria Inmaculada
Colombia12.1984
Skills
- Team Leadership
- Customer Transactions
- Transaction Approvals
- Price Identification
- Cash Handling
- Customer Service
- Team Contribution
- Conversant in Spanish
- Responsible
- Multitasking
- Honest
Timeline
Manager/Manager/Cashier Team Lead
Gran Colombia Restaurant
08.2012 - 11.2021
Institucion Educativa Maria Inmaculada
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