Jorge Pederson
St. Paul,MN
Summary
Self-motivated entrepreneur with excellent marketing, customer service, sales and facility oversight skills and more than 5 years of experience. Highly effective and comfortable working with people at all levels in organization. Proven track record.
Overview
10
10
years of professional experience
Work History
Owner
Metro Movers
09.2021 - Current
- Set financial goals, hire staff, direct activities, delegate tasks amongst employees
- Met all legal responsibilities in regards to licensing and insurance.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
Service Sales Representative
Cintas
06.2021 - 09.2021
- Built lasting relationships with a 250-mile territory of businesses across MN & WI
- Contributed to user experience by providing recommendations on products
- Set meetings with prospective clients to determine best product line(s) for them.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Global Field Service Engineer
Harland Medical Systems, Inc.
06.2019 - 05.2021
- Provided timely onsite support to customer and post-sales implementation of all Harland Medical System's equipment and services
- Upheld good business relations with customers on a global scale
- Supported ISO 13485 standards; effectively detected and resolved issues of electrical and mechanic components of coating equipment; provided accurate reporting of all services
- Provided strategies to improve efficiency and effectiveness of processes within the company.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
Management Intern
Menards
06.2018 - 08.2018
- Consistently met sales goals through excellent customer service, product knowledge, product recommendation and upselling
- Displayed strong work ethic and time management by consistently meeting various daily deadlines to ensure a satisfactory customer experience
- Developed leadership skills through orchestrating department meetings and demonstrations to enforce team-member knowledge of various products.
- Supported supervisor with sales analysis and reporting.
- Implemented time-saving techniques that improved overall workflow efficiency within the intern team.
- Maintained detailed records of project progress, ensuring accurate documentation was readily available for review by senior management.
- Enhanced team productivity by streamlining management processes and implementing effective communication strategies.
Waiter/Bartender
Olive Garden
01.2015 - 05.2015
- Illustrated customer service skills through high customer satisfaction rate
- Achieved sales goals consistently
- Maintained effective working relationship with others.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
Bachelor of Science - Business Marketing
North Dakota State University
12.2018
Bachelor of Science - Business Marketing
North Dakota State University
12.2018
Skills
- Microsoft Office, all components
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Staff Management
- Goals and performance
- Sales expertise
Timeline
Owner
Metro Movers
09.2021 - Current
Service Sales Representative
Cintas
06.2021 - 09.2021
Global Field Service Engineer
Harland Medical Systems, Inc.
06.2019 - 05.2021
Management Intern
Menards
06.2018 - 08.2018
Waiter/Bartender
Olive Garden
01.2015 - 05.2015
Bachelor of Science - Business Marketing
North Dakota State University
Bachelor of Science - Business Marketing
North Dakota State University
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