Jorge Ramirez

Work History

Texas Iron and Steel

Dallas, TX

09.2020 - 09.2021

Kept detailed track of sales and customer information in company system.
Provided exceptional customer service to foster client loyalty and satisfaction.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Participated in store meetings and product training sessions to understand and sell items.
Performed inventory control procedures to manage stock.
Greeted customers and provided product advice to increase sales.
Handled cash register operations and customer transactions to process payments.

King Architectural Metals

Dallas, TX

05.2017 - 04.2020

Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.
Communicated with management when customer issues escalated and worked to find resolutions.
Helped improve customer satisfaction by translating customer paperwork and company documentation.
Provided language translation services for customer service inquiries.
Utilized Spanish proficiency to build relationships with Spanish -speaking customers.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Responded to customer calls and emails to answer questions about products and services.

Plush Hairbar

Garland, TX

08.2014 - 05.2017

Oversaw salon employee performance, facility cleanliness, and sales.
Maintained general appointment calendar and set shift schedules.
Handled employee scheduling and coverage needs during business hours.
Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
Managed cash flow, business transactions, banking, and accounting processes.
Maintained organization of salon and cleanliness of each station with regular cleaning and floor sweeping.
Scheduled employees to maintain adequate coverage during business hours.

THE PISA GROUP

Richardson, TX

12.2011 - 05.2014

Resolved customer service issues using company processes and policies and provided updates to customers.
Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
Coached new team members on service techniques and provided scoring through quality assurance program.
Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
Handled day-to-day customer contact via phones, faxes, and emails.
Evaluated customer service staff performance and provided constructive feedback.
Trained and supervised team of customer service representatives in providing quality service to customers.