Jorge Rodriguez
West Sacramento,CA
Summary
Versatile and dynamic, adept in forklift operation and excelling in customer service, I have significantly contributed to the success of Home Depot. My expertise in bilingual communication and leadership has fostered team efficiency and improved customer satisfaction. Proven ability to train peers and manage tasks showcases my commitment to excellence and continuous improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Associate
Home Depot
West Sacramento, CA
04.2021 - Current
- Worked in three different departments: Lot Associate, Garden Associate, and Flooring Associate.
- Certified for handling equipment including saws and lift machinery.
- Lift Equipment Trainer for Forklift, Reach Truck, Pacer Truck, Order Picker, Electric Ladder (Ballymore), Electric Pallet Jack, and Electric Dock Loader.
- Complete daily tasks such as restocking store inventory, either by hand or using lift equipment. Clean department aisles, and maintain a safe environment. Help customers with any questions, and provide the best information that I can.
- Complete the task given by management or supervisors.
- Train associates on lift equipment such as forklifts, reach trucks, etc., and also on the safety procedures for using lift equipment.
- Help other associates in other departments.
- Used computer programs to order items and specially design blinds, sheds, and other in-home projects.
- Make phone calls to manufacturing companies, and gain information about customers' special orders.
Fast Food Worker
McDonald's
West Sacramento, CA
04.2019 - 11.2020
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Provided excellent customer service by greeting customers, taking orders, and answering questions.
- Ensured that all food products were prepared fresh daily and stored properly.
- Regularly checked inventory levels for restocking needs.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Trained new employees on proper use of kitchen equipment and safety protocols.
- Made and served coffee, tea and fountain drinks.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Operated grills, deep fryers, and griddles.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Washed dishes, such as deep fryer baskets, griddle tops, and ice cream machine parts, and cleaned blenders for milkshakes, and other iced beverages.
File Clerk
Dreyer Babich Buccola Wood Campora
Sacramento, CA
06.2018 - 08.2019
- I worked at Dreyer Babich Buccola Wood Campora for two summers while in high school.
- Destroyed outdated and protected information in digital and physical formats.
- Provided administrative support as needed, including data entry and document preparation.
- Added new material to file records or created new records.
- Handled confidential material with discretion in accordance with company regulations.
- Pulled files for staff, management and third-party requests.
- Tracked materials removed from files to facilitate return process.
- Worked effectively in team environments to make the workplace more productive.
- Cleaned the meeting offices and restocked waters and coffee creamer for meetings with clients.
- Cleaned break rooms and cleaned the evidence room while properly following work protocols.
- Sent out mail to clients and courthouses.
Education
Highschool -
River City Highschool
West Sacramento, CA06-2021
Some College (No Degree) - Administration of Justice
American River College
Sacramento, CASkills
- Customer service
- Biliterate in English and Spanish
- Forklift operation
- New hire training
- Time management
- Responsible and reliable
- Fast learner
- De-escalating
- Task prioritization
- Strategy development
- Conflict resolution
- Leadership qualities
- Collaborative teamwork
- Verbal and written communication
Certification
- Biliteracy seal (June, 2021)
Languages
Spanish
Native/ Bilingual
Timeline
Associate
Home Depot
04.2021 - Current
Fast Food Worker
McDonald's
04.2019 - 11.2020
File Clerk
Dreyer Babich Buccola Wood Campora
06.2018 - 08.2019
Highschool -
River City Highschool
Some College (No Degree) - Administration of Justice
American River College
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