Jorge Uriel Salas Morales
Cd. Juarez,Chih
Summary
Qualified Test Engineer proven to implement and maintain cost-effective methods of system testing and troubleshooting to reduce operating costs. Technically-savvy and skilled at quickly learning new concepts, software and equipment. Collaborative team player with excellent communication and interpersonal talents.
Overview
5
5
years of professional experience
Work History
Test Development Engineer
Scientific Atlanta De México
11.2020 - Current
- Enhanced product quality by identifying critical defects during the development lifecycle, minimizing post-release issues.
- Collaborated closely with developers to address software bugs efficiently, maintaining timely project schedules.
- Mentored new team members in best practices for test development engineering, contributing to a strong team dynamic.
- Applied root cause analysis techniques to troubleshoot complex issues, leading to improved system stability.
- Actively participated in design reviews to provide valuable feedback from a Test Development Engineer perspective before implementation began.
- Tracked test reports and failures determined by root cause data trends.
- Tested hardware and software within sandbox environment prior to release to production.
Test Engineer
Scientific Atlanta De México
04.2020 - 07.2022
- Maintained up-to-date documentation of all test plans, procedures, results, and defect tracking databases for future reference or audits.
- Created comprehensive test plans, test scripts, and use cases to support testing objectives.
- Collaborated with development teams to identify, reproduce, and resolve software issues promptly.
- Mentored junior team members, sharing best practices in test engineering techniques and tools usage.
- Solved hardware and software interface issues to boost system integrity.
- Assisted in developing cost-effective solutions to engineering problems.
- Monitored and evaluated engineering performance to recommend improvements.
Support Engineer
7Sistemas
04.2019 - 11.2019
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Collaborated with outside departments to implement system-wide improvements.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Connected to computer of client using remote link to install programs and applications.
- Reduced response times by prioritizing urgent requests and escalating issues when necessary.
- Monitored systems in operation and quickly troubleshot errors.
- Coordinated with sales representatives to provide pre-sales technical assistance, helping secure new clients and grow business revenue streams.
- Installed, configured and maintained computer systems and network connections.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
Education
Ingeniero En Tecnologías De La Información - Desarrollo De Software
Universidad Tecnológica De Ciudad Juárez
Cd. Juárez, Chihuahua, México04.2019
Tecnico Superior Universitario - Tecnologías De La Información Y Comunicación
Universidad Tecnológica De Ciudad Juárez
Cd. Juárez, Chihuahua, México04.2017
Skills
- Test case design
- Defect Tracking Management
- Functional Testing
- Python
- Test script development
- Performance Improvement
- Creative and Innovative
- Test environment setup
- Agile methodology knowledge
- Cisco equipment familiarity
- Linux Environments
- Familiarity with Git
Personal Information
Title: Test Development Engineer
Languages
English
Intermediate (B1)
Span
Bilingual or Proficient (C2)
Timeline
Test Development Engineer
Scientific Atlanta De México
11.2020 - Current
Test Engineer
Scientific Atlanta De México
04.2020 - 07.2022
Support Engineer
7Sistemas
04.2019 - 11.2019
Ingeniero En Tecnologías De La Información - Desarrollo De Software
Universidad Tecnológica De Ciudad Juárez
Tecnico Superior Universitario - Tecnologías De La Información Y Comunicación
Universidad Tecnológica De Ciudad Juárez
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