Jorgina Magana
Swink,CO
Summary
Proactive 911 Communications Supervisor with extensive experience in emergency management and administrative support. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
22
22
years of professional experience
1
1
Certification
Work History
911 Communications Supervisor
City Of Rocky Ford
09.2021 - Current
- Streamlined recordkeeping processes by transitioning to digital documentation and archiving systems.
- Established a culture of continuous learning through professional development opportunities for staff members.
- Ensured timely resolution of technical issues by coordinating with IT support staff on hardware and software maintenance.
- Conducted ongoing quality assurance reviews to identify areas of improvement in call handling protocols.
- Spearheaded recruitment efforts to attract diverse talent for open positions within the communications center.
- Contributed to community outreach initiatives, promoting public awareness of emergency services and their functions.
- Fostered an environment that emphasized teamwork, cooperation, and excellence in service delivery among employees.
- Maintained up-to-date knowledge of industry best practices by attending conferences, workshops, and training sessions regularly.
- Boosted team morale through regular performance evaluations and constructive feedback sessions.
- Enhanced overall public safety by developing and implementing policies that promoted efficient response to emergency calls and critical incidents.
- Assisted callers in emergency situations with appropriate information and support.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Managed budgets effectively by monitoring expenditures closely and identifying cost-saving measures where appropriate.
Transportation Secretary
East Otero School District
08.2016 - 04.2021
- Supported safety initiatives by ensuring adherence to protocols and conducting regular vehicle inspections.
- Assisted in budget management, tracking expenditures, and identifying opportunities for cost savings within the transportation division.
- Monitored inventory levels and coordinated replenishment efforts as needed to maintain optimal stock levels for smooth operations consistently.
- Managed relationships with external vendors, negotiating contracts to secure favorable rates for transportation services.
- Contributed to staff development by offering training on new software systems and best practices in logistics management.
- Facilitated interdepartmental communication, working closely with other teams to ensure seamless coordination of transportation services.
- Increased overall efficiency within the department by identifying areas for improvement and implementing changes accordingly.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
911 Dispatcher
City Of La Junta
09.2007 - 08.2016
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
Administrative Assistant
Otero County Sheriffs Office
10.2005 - 09.2007
- Managed budgetary responsibilities by carefully allocating funds towards essential operations while identifying cost-saving measures where possible.
- Enhanced department efficiency by streamlining processes, optimizing resources, and modernizing equipment.
- Established successful partnerships with neighboring law enforcement agencies to enhance regional security efforts through information sharing and joint operations.
- Fostered positive relationships with community leaders, organizations, and citizens to promote trust and collaboration in addressing local issues.
- Prepared, processed, and transmitted various reports.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Medical Receptionist
Valleywide Health Systems-La Junta Clinic
12.2002 - 09.2005
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
Education
High School Diploma -
La Junta Jr/Sr High School
La Junta, CO05.1994
Skills
- Radio Communications
- Incident Command
- Emergency Management
- Critical Decision-Making
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Prioritizing Situations
- Dependable and Responsible
- Multitasking Abilities
- Critical Thinking
- Computer Skills
- Organizational Skills
Certification
- Basic Life Support (BLS) Certification/First Aid, AED, CPR - American Heart Association
- Notary Public License -Colorado Secretary of State
Timeline
911 Communications Supervisor
City Of Rocky Ford
09.2021 - Current
Transportation Secretary
East Otero School District
08.2016 - 04.2021
911 Dispatcher
City Of La Junta
09.2007 - 08.2016
Administrative Assistant
Otero County Sheriffs Office
10.2005 - 09.2007
Medical Receptionist
Valleywide Health Systems-La Junta Clinic
12.2002 - 09.2005
High School Diploma -
La Junta Jr/Sr High School
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