Jorgw Munoz
Cary,NC
Summary
At Oscar’s Auto Repair, I excelled in diagnosing and solving complex mechanical issues, enhancing shop efficiency and customer satisfaction. My strong work ethic and problem-solving skills led to a significant increase in repeat clientele. Specialized in engine repair and customer service, contributing to the business's growth. Worked on anything from gas to diesel engines.
Overview
11
11
years of professional experience
Work History
Automotive Technician
Oscar’s Auto Eepair
05.2013 - 09.2024
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Changed, rotated, and balanced tires on different types of vehicles.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Improved vehicle performance by conducting thorough diagnostic tests and repairing or replacing faulty components.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Upheld high safety standards in the workplace by following proper protocols when handling hazardous materials and utilizing protective gear as needed.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Completed customer orders and warranty services according to manufacturer specifications.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
- Maintained accurate records of time and materials required to perform repairs and service.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Achieved consistency across all repairs by strictly following manufacturer guidelines and using OEM parts whenever possible.
- Contributed to business growth through exceptional customer service, leading to increased repeat clientele and positive word-of-mouth referrals.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Elevated shop reputation with outstanding troubleshooting abilities that led to quick identification of complex issues not easily diagnosed by others.
- Expanded service offerings with continuous professional development efforts, staying informed on new technologies within the automotive industry.
- Boosted team morale and productivity by actively participating in staff training, sharing knowledge and skills with coworkers.
- Streamlined work processes through effective collaboration with other technicians, resulting in faster turnaround times for customer vehicles.
- Mitigated potential warranty claims through close inspections of newly serviced vehicles prior to their return to customers.
- Optimized inventory management systems by tracking stock levels closely and placing orders as necessary to prevent shortages or excess supplies.
- Repaired and replaced worn and damaged components.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Analyzed vehicle data using advanced diagnostic equipment.
- Read and followed technical documentation to complete accurate repairs.
- Investigated customer complaints to identify cause of malfunctions.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
Education
High School Deploma -
River Side High School
Durham, NC2011
Skills
- Strong Work Ethic
- Changing tires
- Engine repair
- Problem-Solving
- Safety awareness
- Changing Oil
- Hand and power tools
- Brake systems understanding
- Preventive Maintenance
- Troubleshooting skills
- Diagnostic abilities
- Customer Service
- Brake Systems
- Preventive maintenance services
- Coolant System Control
- Engine Rebuilds
- Drivetrain Repair
- Automotive Electronics
- Work Planning and Prioritization
- Repair quotes
- Calibration understanding
Timeline
Automotive Technician
Oscar’s Auto Eepair
05.2013 - 09.2024
High School Deploma -
River Side High School
Similar Profiles
Eric GeissEric Geiss
Head Bartender at Oscar’s RestaurantHead Bartender at Oscar’s Restaurant
Amada FloresAmada Flores
Cashier at Oscar’s Taco ShopCashier at Oscar’s Taco Shop
Gianna MelaraGianna Melara
Manager of Operations at Oscar’s Landscaping and Lawncare LLCManager of Operations at Oscar’s Landscaping and Lawncare LLC
Dillon MarrDillon Marr
General Manager - North Carolina at Secure Parking USAGeneral Manager - North Carolina at Secure Parking USA
Sarah Hope FitchSarah Hope Fitch
CCR Teacher (Literacy Focus) at Fred J. Carnage Middle SchoolCCR Teacher (Literacy Focus) at Fred J. Carnage Middle School