Jori Clark
Rancho Cordova
Summary
Highly organized and dependable candidate skilled at efficiently managing multiple priorities while maintaining a positive attitude. Proven track record of assuming additional responsibilities to ensure the attainment of team objectives.
Overview
17
17
years of professional experience
Work History
Intake Representative I
Healthnet Federal Services
04.2022 - Current
- Input specific data/information from physician requests into a medical management authorization system, meeting required production quotas and quality standards
- Validate patient and medical provider demographic information, ensuring accurate selection of medical providers by specialty for healthcare services
- Determine patient eligibility for health care benefits under the insurance program by assessing patient status/eligibility, Primary Care Manager type, and appropriate referral/authorization path
- Contacts medical provider offices by telephone, and makes confirmation calls to patients for all urgent requests
- Collaborate with team members to achieve department goals and ensure outstanding customer service
- Generate and review letters to validate correct provider/patient information, including demographics and reasons for services to be rendered
- Serve as a resource to civilian providers and military hospital facilities regarding the referral/authorization process.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Prepared and processed patient referrals and transfer requests.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
Customer Services Representative
Nesco Resource Newport Group Retirement Services
12.2020 - 04.2021
- Assist participant reset account
- Assist participant set up login account
- Provide support to client through a number of channels including phone, letters, and emails to quickly resolve request
- Assist Client with standard request
- Assist team with duties and task as needed
- Generate and deliver report to clients
- Provide information to client such as form distribution, vested, loan information, form withdrawal request
- Performed outbound calls to reach out clients to get more information to fix the error
- Assist operation team to resolve client s request
- Provide client information on how to navigate their 401k retirement plan online
- Assist client on how to set up retirement plan, such as retirement plan contributions, money market.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded proactively and positively to rapid change.
- Implemented and developed customer service training processes.
Ward Clerk/Medical Record Assistant
Lincoln Meadows Care Center
03.2020 - 12.2020
- Admission, transfer, and/or discharge of patients
- Forward completed charts of discharged residents to Medical Records Department
- Order lab/x rays and call for results
- Assist the Nurse Supervisor/Charge Nurse in developing work personnel of new admission, their expected time of arrival, room assignments
- Etc
- Maintain the confidentiality of all resident care information
- Maintain an up to date roster of residents for assigned unit
- Answer telephones, direct calls, deliver messages to residents, etc
- Maintain current listing of emergency phone numbers for assigned unit
- Maintain and forward daily tardy and absentee reports
- Record appropriate resident identification data on designated medical records, wristbands
- Forward new diet orders and/or diet changes to the Dietary Supervisor
- Keep nursing service personnel informed of resident s appointments
- Assist in arranging for and making resident appointments for diagnostic and therapeutic services
- Assist in arranging for transportation
- Complete necessary medical and administrative records upon the resident s admission, transfer, and/or discharge
- Inform nursing service personnel of new admissions, their expected time of arrival, room assignments, etc.
Teaching Resource Assistant
United States Dept. of the Army | Fort Riley
11.2007 - 01.2015
- Modified assignments and activities to meet the learning needs of individual students
- By identifying learning trends, strengths, and weakness of each student to stimulate learning growth
- Assisted teachers in implementing behavior plans to accommodate each individual student
- Communicated with parents, students, and the teaching administration on a constant basis to discuss student progress
- Maintained high productivity and efficiency in managing simultaneously occurring projects
- Assisted teacher in maintaining discipline and supervision of children during head start activities per SOP Child Abuse/Neglect Reporting Policies
- Monitored growth and positive development of children daily.
- Gathered materials and resources to prepare for lessons and activities.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Planned and executed activities to stimulate physical, social and intellectual growth.
- Organized activities to teach preschool children foundational learning skills such as letters and numbers.
- Organized and supervised large and small group activities.
- Established positive relationships with students and families.
- Monitored classroom to verify safe and secure environment.
- Implemented age-appropriate curricula to meet needs of young learners.
Material Handler
Volt workforce Solutions - Apple Inc.
08.2019 - 04.2020
- Functional screening process
- IOS pairing and initial set up verify Wi-Fi and Bluetooth
- Software check and update, factory reset
- Electronic serial # verification
- Diagnostic process, LED auto dimming test, VMI process, VMI on power cord listening testing
- Data capture - enter testing data into database.
- Received and unpacked shipments and new equipment as directed.
- Maintained clean, orderly work environment free of hazards.
Administrative Assistant
BioNwater International, LLC
- Provided administrative and organizational support which included, but not limited to data entry, accounts receivable, sales invoicing, and accounting
- Assisted management in processing vendor contracts as well as financing and sales transactions
- Managed executive calendars, strategically coordinating meetings, appointments, events, and travel
- Composed and proofread memos, letters, reports, and presentations, thus providing accurate, concise, and error-free communication.
Education
Associate of Applied Science - Health Information
Asher College
Sacramento, CA06.2020
Medical Records - Medical Records
Asher College
Sacramento, CA04.2019
Nutrition - undefined
Consumnes River College
12.2018
Certificate Medical Terminology - undefined
Manhattan Tech College
12.2006
Skills
Analytic Problem Solving, Critical Thinking,Independent Problem Solving, Independent Thinking, Logical Thinking,
- Quality Assurance
Websites
Timeline
Intake Representative I
Healthnet Federal Services
04.2022 - Current
Customer Services Representative
Nesco Resource Newport Group Retirement Services
12.2020 - 04.2021
Ward Clerk/Medical Record Assistant
Lincoln Meadows Care Center
03.2020 - 12.2020
Material Handler
Volt workforce Solutions - Apple Inc.
08.2019 - 04.2020
Teaching Resource Assistant
United States Dept. of the Army | Fort Riley
11.2007 - 01.2015
Administrative Assistant
BioNwater International, LLC
Associate of Applied Science - Health Information
Asher College
Medical Records - Medical Records
Asher College
Nutrition - undefined
Consumnes River College
Certificate Medical Terminology - undefined
Manhattan Tech College
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