Jori Mundy
Accomplished Policy And Operations Executive
Sun Prairie
Summary
Accomplished policy and operations leader with extensive experience in Medicaid, state healthcare systems, and policy development. Adept at overseeing large-scale teams, managing multi-million-dollar budgets, and implementing process improvements that enhance efficiency and compliance. Proven ability to strategically develop policies, lead cross-functional teams, and drive organizational success through innovative solutions. Passionate about driving equity in public policy and optimizing service delivery for vulnerable populations.
Overview
7
7
years of professional experience
Work History
Account Delivery Leader
Gainwell Technologies
04.2024 - Current
- Lead a team of nearly 300 staff overseeing account delivery for the Colorado provider enrollment and claims systems project
- Manage large-scale healthcare program solutions, ensuring business objectives are met and operational efficiencies are maximized
- Oversee budget forecasting, personnel budget planning, and strategic financial oversight to optimize resource allocation
- Foster client relationships and mitigate risks to maintain high-quality service delivery and customer satisfaction
Bureau Director, Bureau of Eligibility and Enrollment Policy
Wisconsin DHS
07.2021 - 03.2024
- Directed five sections with 50+ staff to implement Medicaid eligibility and enrollment policies impacting children, adults, and food assistance programs
- Managed major initiatives for system enhancements, improving member experiences and compliance with federal policies
- Led policy development, strategic planning, and operational improvements to streamline Medicaid service delivery
- Oversaw $110M in benefits distribution, ensuring efficiency and program integrity
Director
Texas Health and Human Services Commission
12.2017 - 10.2020
- Managed Texas Medicaid drug program operations, overseeing claims processing, provider enrollment, and revenue collection of $2.3B annually
- Implemented federal and state mandates, improving policy automation and contract execution
- Led financial oversight for multimillion-dollar contracts and federal funding submissions
- Increased provider enrollment contract execution by 50% and Medicaid program revenue by $100M
Education
Bachelor of Liberal Arts - African American and African Diaspora Studies, English
INDIANA UNIVERSITY
Bloomington, IndianaMaster of Public Affairs - Concentration in Public Management
INDIANA UNIVERSITY
Indianapolis, IndianaSkills
- Policy Portfolio Management
- Team Leadership and Supervision
- Operational Infrastructure Development
- Budget Oversight
- Strategic Planning
- Stakeholder Collaboration
- Compliance and Quality Assurance
- Process Improvement & Innovation
- Executive Presence & Public Speaking
Memberships Certifications Community Service
- Leadership America Graduate, 2019
- Executive Women in Texas Government, 2018-2019, Public Relations Director, Board of Directors
- Vice President of Public Relations, Toastmasters, 2017-2018
- Contract Management Certification (CTCM), 2016-2021
Timeline
Account Delivery Leader
Gainwell Technologies
04.2024 - Current
Bureau Director, Bureau of Eligibility and Enrollment Policy
Wisconsin DHS
07.2021 - 03.2024
Director
Texas Health and Human Services Commission
12.2017 - 10.2020
Master of Public Affairs - Concentration in Public Management
INDIANA UNIVERSITY
Bachelor of Liberal Arts - African American and African Diaspora Studies, English
INDIANA UNIVERSITY
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