Jorie Stephens
Clarkesville,GA
Summary
Professional and detail-oriented individual with expertise in communication, customer service, conflict resolution, and team collaboration. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Known for reliability, approachability, and results-driven mindset. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives to build and maintain lasting client relationships.
Overview
27
27
years of professional experience
Work History
Pharmacy Specialist
Petwise Mobile Vet
Cleveland, GA
03.2025 - Current
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews via Covetrus Online Pharmacy.
- Experienced with Veterinary Practice Management Software / Covetrus Pulse and vRxPro.
- Collaborated with veterinarians to resolve patient medication inquiries and discrepancies.
- Effectively prioritized tasks and organized workflow to increase efficiency.
Guest Experience Host
North Georgia Wildlife and Safari Park
Cleveland, GA
09.2025 - 04.2026
- Enhanced visitor engagement through personalized experiences and informative interactions both at the park and at the Cape Cafe in Helen, GA.
- Processed customer transactions accurately and efficiently using POS systems.
- Executed daily operational tasks, maintaining cleanliness and organization in visitor areas.
Owner / Trainer
SouthPaws Sports Scenter, LLC
Cleveland, GA
10.2021 - 11.2024
- Trained owners and dogs in Basic Behaviors and Dog Sports, i.e. Agility, Scentwork, Rally, Freestyle, Tricks, Barn Hunt, Trailing & Locating, Urban Locating, Lost Item Search and Shed Dog.
- Managed daily operations, ensuring efficient workflow and high-quality service delivery.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Engaged regularly on social media business page www.facebook.com/SouthPawsSportsScenter/
Dog Trainer
Petco
Dawsonville, GA
05.2021 - 10.2021
- Conducted individual and group training sessions, fostering socialization skills among dogs and their owners.
- Assisted with retail sales, recommending suitable products based on individual pet needs and preferences.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints effectively to ensure satisfaction and loyalty.
- Monitored merchandising, organization and appearance of wholesale and retail counters.
Product Marketing Manager
Freudenberg-NOK
Cleveland, GA
04.2018 - 05.2020
- Supervised the team responsible for the quoting process of collecting cost / quotes for manufacturing and packaging components in order to set sell prices in accordance with business objectives.
- Managed product lifecycle from inception to launch, coordinating efforts across sales, engineering, and customer support teams.
- Assessed new product specifications to meet client needs.
- Liaised with product designers on defining product features and managing tradeoffs involving features, schedule, and lifecycle.
- Developed and executed product marketing strategies to enhance brand awareness and drive revenue growth.
Product Manager
Zep
Atlanta, GA
02.2013 - 03.2018
- Managed product lifecycle from conception through launch, ensuring alignment with business goals.
- Improved product functionality with innovative design solutions, resulting in increased sales conversions by 30%.
- Led cross-functional teams to define and develop go-to-market strategies and coordinate launch plans for 15 new products.
- Conducted market research to identify customer needs and competitive landscape.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Maintained positive vendor relations to build strong partnerships.
Retail Sales Associate
Merle Norman Cosmetics Studio
Lawrenceville, GA
06.2012 - 05.2013
- Greeted customers and helped with cosmetic product questions, selections, and purchases.
- Processed customer transactions accurately and efficiently using POS systems.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Marketing Manager
Bondo / 3M
Atlanta, GA
05.1999 - 05.2011
- Developed and executed comprehensive marketing strategies to enhance brand visibility and market penetration worth over $10 million in new sales.
- Coordinated budget oversight for marketing projects, ensuring adherence to financial targets while maximizing ROI by 15%.
- Coordinated with sales teams to align marketing and sales strategies, driving revenue growth by 25%.
- Crafted persuasive marketing materials, including brochures and presentations, to support sales efforts.
- Organized successful trade show exhibits, showcasing products or services effectively to potential customers or partners.
Education
Master of Science - Forensic Science - Animal Focus
Piedmont University
Demorest, GA07-2026
Certified Dog Trainer - Dog Training And Behavior
Victoria Stillwell Academy
Atlanta, GA06-2021
Bachelor of Science - Chemistry
University of North Georgia
Dahlonega, GASkills
- 15 years animal experience
- Customer service expertise
- Strong communication skills
- Phone etiquette
- Teamwork and collaboration
- Problem-solving
- Multi-tasking
- Detail oriented
- POS system operation
- Store display maintenance
- Maintaining records
- Prescription reviewing / approval
- MS Office computer proficiency
- Pharmacy software experience
Timeline
Guest Experience Host
North Georgia Wildlife and Safari Park
09.2025 - 04.2026
Pharmacy Specialist
Petwise Mobile Vet
03.2025 - Current
Owner / Trainer
SouthPaws Sports Scenter, LLC
10.2021 - 11.2024
Dog Trainer
Petco
05.2021 - 10.2021
Product Marketing Manager
Freudenberg-NOK
04.2018 - 05.2020
Product Manager
Zep
02.2013 - 03.2018
Retail Sales Associate
Merle Norman Cosmetics Studio
06.2012 - 05.2013
Marketing Manager
Bondo / 3M
05.1999 - 05.2011
Master of Science - Forensic Science - Animal Focus
Piedmont University
Certified Dog Trainer - Dog Training And Behavior
Victoria Stillwell Academy
Bachelor of Science - Chemistry
University of North Georgia
Training
- Canine Life and Social Skills Certification
- Kim Brophy L.E.G.S, Family Dog Mediator Certification
- Victoria Stillwell Dog Behavior Conference
- Michael Shikashio Agression Seminar
- Karen Pryer Clicker Expo