Jorin Scott
The Woodlands,TX
Summary
An organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Senior Universal Representative
New York Life Insurance
02.2023 - Current
- Assisted customers with banking needs and inquiries.
- Maximized client retention by delivering tailored solutions based on individual needs assessment.
- Consistently met or exceeded performance goals by proactively seeking out opportunities for growth within New York Life.
- Maintained friendly and professional customer interactions.
- Developed rapport with clients through personalized service, fostering long-term relationships and trust
- Managed 50 to 70 Calls per day from customers.
Family Leave Representative
New York Life Insurance Co
04.2022 - 02.2023
- Evaluated customer needs and feedback to drive product and service improvements.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Gathered, organized and input information into digital database.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Enhanced company reputation by providing exceptional customer service and support.
- Managed 60 to 80 calls per day from customers.
Store Associate
Wal-Mart Supercenter
09.2016 - 02.2022
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated strong attention to detail while handling complex or special requests from customers, ensuring their needs were met effectively.
- Researched and developed new products to meet customer demands.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Picked more than 100 items per hour for online grocery orders to meet store expectations for online order fulfillment.
Package Handler
FedEx Ground
09.2012 - 09.2015
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Stored and secured packages in designated areas to prevent damage and theft.
- Used hand-held scanners and physical logs to accurately track item movements.
- Helped train new employees in safe practices and warehouse procedures.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Developed and maintained courteous and effective working relationships.
- Collaborated with associates to unload trucks in 1 hour or less consistently.
Education
MBA - Global Leadership
Colorado Technical University
Colorado Springs, CO09.2014
Bachelor of Arts - Economics
Olivet College
Olivet, MI05.2011
Skills
- Pleasant and Personable
- Workload Management
- Complex Information Interpretation
- Reliable and Responsible
- Relationship Building
- Decision-Making
- Analytical Thinking
- Conflict Resolution
- Multitasking Abilities
- Written and oral communication
- Calm Under Pressure
- Data Evaluation
Timeline
Senior Universal Representative
New York Life Insurance
02.2023 - Current
Family Leave Representative
New York Life Insurance Co
04.2022 - 02.2023
Store Associate
Wal-Mart Supercenter
09.2016 - 02.2022
Package Handler
FedEx Ground
09.2012 - 09.2015
MBA - Global Leadership
Colorado Technical University
Bachelor of Arts - Economics
Olivet College