Jorin Scott
The Woodlands,TX
Summary
An organized and dependable candidate who is successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Senior Universal Representative
New York Life Insurance
Plano, TX
02.2023 - Current
- Assisted customers with banking needs and inquiries.
- Maximized client retention by delivering tailored solutions based on individual needs assessment.
- Consistently met or exceeded performance goals by proactively seeking out opportunities for growth within New York Life.
- Maintained friendly and professional customer interactions.
- Developed rapport with clients through personalized service, fostering long-term relationships and trust
- Managed 50 to 70 Calls per day from customers.
Family Leave Representative
New York Life Insurance Co
Plano, TX
04.2022 - 02.2023
- Evaluated customer needs and feedback to drive product and service improvements.
- Assisted in training new hires and offered ongoing support to help them reach their full potential.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Gathered, organized and input information into digital database.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Enhanced company reputation by providing exceptional customer service and support.
- Managed 60 to 80 calls per day from customers.
Store Associate
Wal-Mart Supercenter
Portage, MI, Plano, TX
09.2016 - 02.2022
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated strong attention to detail while handling complex or special requests from customers, ensuring their needs were met effectively.
- Researched and developed new products to meet customer demands.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Picked more than 100 items per hour for online grocery orders to meet store expectations for online order fulfillment.
Package Handler
FedEx Ground
Lansing, MI, Portage, MI
09.2012 - 09.2015
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Stored and secured packages in designated areas to prevent damage and theft.
- Used hand-held scanners and physical logs to accurately track item movements.
- Helped train new employees in safe practices and warehouse procedures.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Developed and maintained courteous and effective working relationships.
- Collaborated with associates to unload trucks in 1 hour or less consistently.
Education
MBA - Global Leadership
Colorado Technical University
Colorado Springs, CO09.2014
Bachelor of Arts - Economics
Olivet College
Olivet, MI05.2011
Skills
- Pleasant and Personable
- Workload Management
- Complex Information Interpretation
- Reliable and Responsible
- Relationship Building
- Decision-Making
- Analytical Thinking
- Conflict Resolution
- Multitasking Abilities
- Written and oral communication
- Calm Under Pressure
- Data Evaluation
Timeline
Senior Universal Representative
New York Life Insurance
02.2023 - Current
Family Leave Representative
New York Life Insurance Co
04.2022 - 02.2023
Store Associate
Wal-Mart Supercenter
09.2016 - 02.2022
Package Handler
FedEx Ground
09.2012 - 09.2015
MBA - Global Leadership
Colorado Technical University
Bachelor of Arts - Economics
Olivet College