Joris Ahouansou
Moreno Valley,California
Summary
Dynamic bilingual technical support professional with a proven track record, excelling in solutions research and customer advocacy. Adept at diagnosing software issues and training new representatives, I enhance productivity and streamline operations, ensuring exceptional service delivery in fast-paced environments. Committed to fostering clear communication and effective decision-making.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bilingual Technical Support Representative
Generac Power Systems
11.2023 - 04.2025
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
- Maintained up-to-date knowledge of products and services offered.
- Used ticketing systems to manage and process support actions and requests.
- Managed approximately 30 incoming calls, emails and faxes per day from local dealers and on-site technicians.
Bilingual Technical Support
Sundance Spas
08.2018 - 10.2023
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Managed time efficiently in order to complete all tasks within deadlines.
- Closed an average of 40 cases and calls, emails and faxes per day from customers.
Education
Associate Of Science - Computer Information Systems
Los Angeles Southwest College
Los Angeles, CA06.2011
Skills
- Bilingual warranty customer advocacy
- Customer support
- System administration
- Training new representatives
- Remote assistance
- Network support
- Desktop support
- Service support
- Software diagnosis
- Issue escalation
- Decision-making
- User guidance
- Product training
Certification
Scrum Master
- IAPM - Certified Junior Project Manager
Languages
French
Native or Bilingual
Timeline
Bilingual Technical Support Representative
Generac Power Systems
11.2023 - 04.2025
Bilingual Technical Support
Sundance Spas
08.2018 - 10.2023
Associate Of Science - Computer Information Systems
Los Angeles Southwest College
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