Jorja Box
Platteville
Summary
I'm a dedicated service professional and a sophomore majoring in business management. I've built a solid track record in handling customer transactions, managing inventory, and keeping a clean and safe environment. I really value teamwork and am adaptable to changing situations. I'm detail-oriented and have skills in customer service, cash handling, and problem-solving. I'm excited to contribute to team dynamics and provide outstanding service. As I enter my second year of college, I'm gaining a deeper understanding of operational efficiency and customer relations, which I believe will enable me to apply what I’ve learned in real-world settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Pizza Maker/Kitchen Staff Member
Caseys Genral Store
09.2025 - Current
- Prepared a variety of pizzas using fresh ingredients following standardized recipes.
- Operated pizza ovens and kitchen equipment to ensure consistent quality and safety.
- Managed inventory of pizza toppings and dough, minimizing waste through efficient usage.
- Trained new staff on pizza-making techniques and kitchen safety protocols, enhancing team skills.
- Streamlined order preparation process, reducing wait times while maintaining product quality.
- Collaborated with team members to optimize workflow during peak service hours, improving efficiency.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
Kitchen Staff
Cenex Gas Station
06.2024 - Current
- Maintained cleanliness and sanitation of work areas, equipment, and utensils to ensure compliance with food safety regulations
- Managed inventory levels by monitoring stock levels, rotating products, and notifying management of any shortages or discrepancies
- Operated kitchen equipment such as grills, fryers, ovens, etc. in a safe manner
- Prepared ingredients by washing, chopping, slicing vegetables or meats as required for each recipe
- Maintained a clean and organized workspace throughout the shift for efficient workflow
- Communicated effectively with other staff members regarding menu items, special requests or dietary restrictions from customers
- Prepared and cooked a variety of dishes according to recipes, quality standards, and presentation guidelines
Gas Station Attendant/Cashier
Cenex Convenience Store
06.2024 - Current
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
- Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
- Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
- Assisted in inventory management by monitoring stock levels at the checkout counter
- Performed opening/closing duties including counting money in the register before/after shifts
- Developed rapport with regular customers by remembering their preferences and providing personalized service
- Served as a backup cashier during staff shortages or busy periods to ensure smooth operations
- Maintained a clean and organized work area, including cleaning registers, countertops, and conveyor belts regularly
- Cultivated positive relationships with vendors by effectively communicating any inventory discrepancies or delivery issues
Cashier/Customer Service
Mobile Gas Station
10.2023 - 06.2024
- Maintained accurate cash drawer and balanced daily receipts.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in inventory management by restocking items and organizing shelves.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Barista/Cashier
Kellys coffee house
06.2023 - 12.2023
- Crafted high-quality beverages through expert knowledge of coffee brewing techniques.
- Maintained cleanliness and organization of workspace, ensuring compliance with health regulations.
- Provided exceptional customer service by efficiently managing orders and addressing inquiries.
- Collaborated with team members to streamline workflow during peak hours, improving service speed.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Cashier/Customer Service
Block23
10.2022 - 06.2023
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Waitress/Hostess
Roarin 20's Dining and Social Club
11.2021 - 04.2023
- Provided exceptional customer service in high-pressure dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and guest satisfaction.
- Managed cash register operations, ensuring accurate billing and efficient payment processing.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Developed strong relationships with regular patrons, fostering loyalty and repeat business.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
BBA - Business Management
Uw Platteville
Platteville, WI05-2028
Skills
- Barista skills
- Professional phone communication
- Customer service experience
- Reliable and accountable
- Speed and efficiency
- Proficient in handling multiple priorities
- Customer service
- Kitchen management
- Effective communication
- Fluent in English
- Proficient in computer applications
- Dining room management
- Hands-on cleaning experience
- Cash management
- Inventory stocking
- Restaurant Experience
- Client support
- Table clearing
- Retail math
- Point of sale expertise
- Time management
- Fundamental mathematics
- Expertise in cash transactions
- Teamwork and collaboration
- Attention to detail
Accomplishments
- Received a raise as a Cashier after only 6 months for exceptional performance.
- Trained and mentored new employees.
- Supervised a team of 5 staff members.
- Served individually made coffee drinks to over 25 customers daily.
- Memorized ingredients and recipes for 15 specialty drinks.
- Received a glowing review after starting a new job the week prior
- Became shift lead after two months of work
Certification
Driver's License
Languages
Spanish
Limited Working
Timeline
Pizza Maker/Kitchen Staff Member
Caseys Genral Store
09.2025 - Current
Kitchen Staff
Cenex Gas Station
06.2024 - Current
Gas Station Attendant/Cashier
Cenex Convenience Store
06.2024 - Current
Cashier/Customer Service
Mobile Gas Station
10.2023 - 06.2024
Barista/Cashier
Kellys coffee house
06.2023 - 12.2023
Cashier/Customer Service
Block23
10.2022 - 06.2023
Waitress/Hostess
Roarin 20's Dining and Social Club
11.2021 - 04.2023
BBA - Business Management
Uw Platteville