JORJA MCDOUGAL
Hendersonville,Tennessee
Summary
Goal-oriented marketing expert with natural talents in developing and implementing successful strategies, driving profits, increasing market shares and strengthening customer dominance. Hardworking, performance-oriented leader offering proven expertise in project development, team supervision and campaign enhancement. Prepared to bring 1+ years of progressive experience and take on challenging position with opportunity to make lasting impact on company and customer success.
Overview
3
3
years of professional experience
Work History
Marketing Manager
Texas Roadhouse
Hendersonville, Tennessee
11.2022 - 02.2023
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Utilized market trends and target audience statistics to effectively and appropriately market products.
- Managed workflow between staff, coordinating documents, planning, and creative material distribution.
- Continually maintained and improved company's reputation and positive image in markets served.
- Used data analytics to track lead generation campaigns and improve quality.
- Optimized email campaigns to increase open and click-through rates.
Server
Texas Roadhouse
Hendersonville, Tennessee
11.2021 - 11.2022
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Sales Lead
American Eagle
09.2021 - 09.2021
- I oversaw the associates and gave them their tasks for the day
- I applied discounts, checked people out, and greeted customers at the door
- I did back stock and customer online orders
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Analyzed prior delivery processes and uncovered more efficient method.
- Trained, coached, and mentored new sales associates for maximum performance.
Line Cook
Tennessee Grasslands
08.2020 - 09.2021
- I oversaw making sure all the food was cooked right and plated correctly
- I would set up the line to start the day and break it down at the end of the day
- I made sure that we had the food we needed for the day
- I was also the head trainer for all the new cooks
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
O’Charleys
09.2019 - 08.2020
- Answered customer phone calls and took their orders
- I made sure the order was complete and packed it up for the customers
- I would then take the orders out to the customers car and make sure they were happy
- Lastly, I would clean up at the end of the night and prep for the next day
Education
Diploma -
Gallatin High School
Associates Current - undefined
Vol State Community College
Skills
Market Positioning
Public and Media Relations
Client communication
Strategic planning
Staff Management
Attention to Detail
Good Telephone Etiquette
Dining area maintenance
Sales expertise
Guest relations management
Hospitality service expertise
Accomplishments
- Supervised team of 29+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved one of the highest market ROI by completing weekly tracking, promotions, and community involvement with accuracy and efficiency.
Timeline
Marketing Manager
Texas Roadhouse
11.2022 - 02.2023
Server
Texas Roadhouse
11.2021 - 11.2022
Sales Lead
American Eagle
09.2021 - 09.2021
Line Cook
Tennessee Grasslands
08.2020 - 09.2021
O’Charleys
09.2019 - 08.2020
Diploma -
Gallatin High School
Associates Current - undefined
Vol State Community College