Jormil Diaz
Naples,FL
Summary
Dynamic Assistant Produce Manager with a proven track record at Publix Supermarket Store, enhancing customer satisfaction and streamlining operations for efficiency. Expert in stock rotation and adept at fostering teamwork, I significantly reduced waste and improved departmental profitability. Skilled in both customer service and retail management, my leadership ensured peak performance and sales growth.
Overview
5
5
years of professional experience
Work History
Assistant Produce Manager
Publix Supermarket Store
2310 Pine Ridge Rd Naples 34119
06.2019 - Current
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Coordinated closely with other departments when cross-merchandising opportunities arose, maximizing potential sales growth.
- Assisted in the creation and implementation of seasonal produce programs, effectively showcasing popular items during peak times.
- Continuously improved processes and procedures within the department to maximize efficiency, reduce waste, and increase overall profitability.
- Increased customer satisfaction by providing exceptional product knowledge and assistance in the selection of fresh produce.
- Conducted daily inspections of received goods to ensure freshness and quality, addressing any discrepancies or concerns immediately with suppliers.
- Demonstrated strong leadership skills by stepping into management roles when necessary, ensuring smooth operations in the absence of a manager.
- Assisted in training new team members, fostering an environment of teamwork and continuous learning for all staff.
- Established efficient systems for handling returns or damaged goods in accordance with store policy while minimizing loss due to shrinkage.
- Maintained a clean and inviting produce section, adhering to food safety guidelines and store standards for quality assurance.
- Optimized product rotation procedures to minimize spoilage while maintaining ample stock levels for customer convenience.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the store brand.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Streamlined inventory management, ensuring optimal stock levels and minimizing waste through accurate ordering processes.
- Participated in regular department meetings to discuss performance metrics, strategies for improvement, and upcoming promotional activities.
- Managed pricing updates accurately according to corporate guidelines, ensuring correct signage was displayed throughout the department.
- Collaborated with store management to implement successful promotions and special events, boosting overall departmental sales.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Priced produce to achieve margin and sales goals.
- Coached and mentored new team members.
- Maintained produce area and kept produce storage area clean and sanitary.
- Assisted customers with produce questions.
- Orchestrated performance-oriented environment by closely supporting team members.
- Kept department equipment in working order and advised general manager of equipment repair or replacement needs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
Instituto Principal Educativo
Venezuela07-2002
Skills
- Stock Rotation
- Task Delegation
- Merchandising Strategies
- Ordering Procedures
- Customer Service
- Retail management experience
- Retail Inventory Management
- Produce washing
- Operational Efficiency
- Inventory counting
- Purchasing and planning
- Inventory Replenishment
- Waste Reduction
- Pricing strategy
- Display production
- Quality Control Analysis
- Health department standards
- Product Merchandising
- Resource Management
- Administration and management
- Promotional planning
- Resource Allocation
- Budget Adherence
- Produce trimming
- Knowledge of all produce
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Team Collaboration
- Team Leadership
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Problem Resolution
- Customer Relations
- Team building
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Assistant Produce Manager
Publix Supermarket Store
06.2019 - Current
High School Diploma -
Instituto Principal Educativo