Jormil Diaz
Naples,FL
Summary
Dynamic Assistant Produce Manager with a proven track record at Publix Supermarket Store, enhancing customer satisfaction and streamlining operations for efficiency. Expert in stock rotation and adept at fostering teamwork, I significantly reduced waste and improved departmental profitability. Skilled in both customer service and retail management, my leadership ensured peak performance and sales growth.
Overview
5
5
years of professional experience
Work History
Assistant Produce Manager
Publix Supermarket Store
06.2019 - Current
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Coordinated closely with other departments when cross-merchandising opportunities arose, maximizing potential sales growth.
- Assisted in the creation and implementation of seasonal produce programs, effectively showcasing popular items during peak times.
- Continuously improved processes and procedures within the department to maximize efficiency, reduce waste, and increase overall profitability.
- Increased customer satisfaction by providing exceptional product knowledge and assistance in the selection of fresh produce.
- Conducted daily inspections of received goods to ensure freshness and quality, addressing any discrepancies or concerns immediately with suppliers.
- Demonstrated strong leadership skills by stepping into management roles when necessary, ensuring smooth operations in the absence of a manager.
- Assisted in training new team members, fostering an environment of teamwork and continuous learning for all staff.
- Established efficient systems for handling returns or damaged goods in accordance with store policy while minimizing loss due to shrinkage.
- Maintained a clean and inviting produce section, adhering to food safety guidelines and store standards for quality assurance.
- Optimized product rotation procedures to minimize spoilage while maintaining ample stock levels for customer convenience.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the store brand.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Streamlined inventory management, ensuring optimal stock levels and minimizing waste through accurate ordering processes.
- Participated in regular department meetings to discuss performance metrics, strategies for improvement, and upcoming promotional activities.
- Managed pricing updates accurately according to corporate guidelines, ensuring correct signage was displayed throughout the department.
- Collaborated with store management to implement successful promotions and special events, boosting overall departmental sales.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Priced produce to achieve margin and sales goals.
- Coached and mentored new team members.
- Maintained produce area and kept produce storage area clean and sanitary.
- Assisted customers with produce questions.
- Orchestrated performance-oriented environment by closely supporting team members.
- Kept department equipment in working order and advised general manager of equipment repair or replacement needs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
Instituto Principal Educativo
Venezuela07-2002
Skills
- Stock Rotation
- Task Delegation
- Merchandising Strategies
- Ordering Procedures
- Customer Service
- Retail management experience
- Retail Inventory Management
- Produce washing
- Operational Efficiency
- Inventory counting
- Purchasing and planning
- Inventory Replenishment
- Waste Reduction
- Pricing strategy
- Display production
- Quality Control Analysis
- Health department standards
- Product Merchandising
- Resource Management
- Administration and management
- Promotional planning
- Resource Allocation
- Budget Adherence
- Produce trimming
- Knowledge of all produce
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Team Collaboration
- Team Leadership
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Problem Resolution
- Customer Relations
- Team building
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Assistant Produce Manager
Publix Supermarket Store
06.2019 - Current
High School Diploma -
Instituto Principal Educativo
Similar Profiles
Jareka SimmonsJareka Simmons
Customer Service Manager at Publix SupermarketCustomer Service Manager at Publix Supermarket
Maria HargisMaria Hargis
Bakery Apprentice at Publix SupermarketBakery Apprentice at Publix Supermarket
Neile WoodNeile Wood
Produce Clerk at Publix SupermarketProduce Clerk at Publix Supermarket