Summary
Overview
Work History
Education
Skills
Languages
Timeline
Cashier

Jormin Matos Rodriguez

Worcester,MA

Summary

Dynamic professional with extensive experience at Taco Bell, excelling in customer service and inventory management. Proven track record in enhancing team productivity and resolving conflicts, leading to a 20% increase in customer satisfaction. Skilled in cash handling and fostering positive relationships, ensuring seamless operations and exceptional service delivery.

Overview

4
4
years of professional experience

Work History

Cashier

Global
11.2023 - Current
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Maintained a clean and organized checkout area, enhancing customer experience.
  • Collaborated with team members to support high-volume sales during peak hours.
  • Assisted customers in locating products and provided information on promotions.
  • Operated fuel dispensers and ensured compliance with safety protocols.
  • Processed customer transactions efficiently, maintaining accuracy in cash handling.
  • Assisted customers with inquiries and provided product recommendations to enhance service experience.
  • Conducted routine maintenance checks on pumps and equipment to ensure optimal functionality.
  • Monitored inventory levels, restocked supplies, and organized product displays for visibility.
  • Collaborated with team members to maintain cleanliness and organization within the station premises.
  • Trained new staff on operational procedures and customer service standards to improve team performance.
  • Resolved customer complaints promptly, ensuring satisfactory resolutions to foster loyalty and repeat business.
  • Maintained clean and orderly work station.
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Built trustful relationships with customers to encourage return visits.
  • Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
  • Maintained inventory of all saleable items.
  • Assisted with inventory management, helping to keep stock levels consistent and uptodate.
  • Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
  • Enhanced customer satisfaction by providing prompt and friendly service during all transactions.

Food Champion

KFC Taco Bell
09.2022 - 05.2023
  • Prepared and assembled food items according to safety and quality standards.
  • Maintained cleanliness and organization of workstations to ensure efficient operations.
  • Assisted in inventory management, tracking supplies to minimize waste.
  • Collaborated with team members to meet production goals and deadlines.
  • Trained new employees on food preparation techniques and safety protocols.
  • Monitored equipment functionality, reporting issues for timely repairs.
  • Adapted quickly to changing customer demands during peak hours.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Managed time effectively during busy periods while still maintaining focus on delivering top-notch meals.
  • Demonstrated strong communication skills when working with fellow staff members, fostering a cohesive team atmosphere.
  • Prepared variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
  • Expedited orders for increased customer satisfaction during peak service hours.
  • Enhanced kitchen efficiency by organizing and maintaining a clean work area.
  • Reduced food waste with proper portion control and storage techniques.
  • Monitored supply usage closely, identifying opportunities for cost savings without sacrificing product quality or guest satisfaction.
  • Participated in regular team meetings to share ideas for continuous improvement of service quality and efficiency.
  • Assisted in training new hires, promoting adherence to company policies and procedures.
  • Streamlined order assembly process, reducing wait times for customers.
  • Developed positive relationships with suppliers that led to improved delivery timelines.
  • Upheld strict health code compliance through diligent sanitation practices and personal hygiene measures.

Shift Leader

Taco Bell
04.2021 - 05.2022


  • Assisted in training new team members on operational procedures and safety protocols.
  • Monitored daily operations to ensure adherence to quality standards and safety regulations.
  • Supported inventory management by organizing stock and maintaining accurate records.
  • Collaborated with team members to improve workflow efficiency during peak hours.
  • Responded to customer inquiries, resolving issues to enhance overall satisfaction.
  • Maintained cleanliness and organization of work areas to promote a safe environment.
  • Contributed to team meetings by sharing insights on operational challenges and potential solutions.
  • Implemented best practices for equipment usage to minimize downtime and increase productivity.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
  • Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
  • Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
  • Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
  • Facilitated team building activities, strengthening cohesion and productivity of team.
  • Implemented energy-saving measures, reducing utility expenses and contributing to environmental sustainability.
  • Streamlined communication between team members, which helped in resolving issues more quickly.
  • Developed training program for new employees, speeding up their integration into team.
  • Enhanced customer experience with introduction of feedback system to gather insights.
  • Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
  • Managed inventory levels to prevent stock shortages, conducting regular audits and ordering supplies as needed.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service delivery.
  • Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
  • Negotiated with suppliers for better pricing, reducing operational costs without compromising quality.
  • Fostered positive work environment, leading to higher employee morale and reduced turnover.
  • Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.
  • Increased sales with introduction of promotional strategies that attracted more customers.
  • Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
  • Engaged with customers on social media to promote offers and events, increasing online presence.
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards.
  • Implemented system for tracking employee performance, identifying areas for improvement.
  • Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
  • Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
  • Monitored and analyzed sales data to identify trends and adjust strategies accordingly.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Frequently inspected production area to verify proper equipment operation.
  • Gathered, organized and input information into digital database.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained database systems to track and analyze operational data.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Generated reports detailing findings and recommendations.
  • Devised and implemented processes and procedures to streamline operations.
  • Observed packing operations to verify conformance to specifications.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Created and managed project plans, timelines and budgets.

Education

Doherty Memorial High
Worcester Ma
06.2019

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cash handling
  • Time management skills
  • Team collaboration
  • Customer service excellence
  • Cleaning and sanitizing
  • Money handling
  • Reliability and punctuality
  • Cash handling and management
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Cash management
  • Cash register systems
  • Cash handling expertise
  • Refunds and exchanges
  • Product knowledge
  • Conflict resolution
  • Product restocking
  • Payment processing
  • Issue resolution
  • Complex Problem-solving
  • Merchandise restocking
  • Cash drawer balancing
  • POS system operations
  • Payment collection
  • POS systems
  • Staff training
  • Refund handling
  • Guest inquiries
  • ID verification
  • Attention to detail
  • Inventory management
  • Currency counting
  • Inventory control
  • Order packaging
  • Decision making aptitude
  • Sales expertise
  • Daily reporting
  • Retail merchandising
  • Product recommendations
  • Drawer balancing
  • Returns processing
  • Point of sale operation
  • Purchase assistance
  • Point-of-sale system operation
  • Fraud prevention awareness
  • Records maintenance
  • Point of sale proficiency
  • Reports and documents
  • Order verification
  • Loss prevention
  • Identification checks
  • Loyalty program promotion
  • Staff mentoring
  • Proficient in software
  • Payment posting
  • Regulatory compliance
  • Sales techniques mastery
  • Liquor regulations and compliance
  • Report preparation
  • Expense tracking
  • Liquor law compliance
  • Spirit, wine, and beer expertise
  • Multitasking and organization
  • Organizational growth
  • Clear communication
  • Empathy and patience
  • Data entry
  • Inventory restocking
  • Training and onboarding
  • Complaint resolution
  • Credit card processing
  • Basic math
  • Visual merchandising
  • Sales transactions
  • Promotions and discounts
  • Checkout monitoring
  • Merchandise exchange
  • Gift card handling
  • Financial records oversight
  • Online orders preparation

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Cashier

Global
11.2023 - Current

Food Champion

KFC Taco Bell
09.2022 - 05.2023

Shift Leader

Taco Bell
04.2021 - 05.2022

Doherty Memorial High

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Jormin Matos Rodriguez