Jorrian Hilliard-Crawford
Roanoke,VA
Summary
Orderly and committed business professional offering significant experience in healthcare, sales management, and leadership. Dependable and personable collaborative team member with a focus on communication and rapport building with clientele. Experienced in working with Microsoft Word, Excel, PowerPoint, POS systems, and Microsoft Outlook.
Overview
8
8
years of professional experience
Work History
Service Associate
Stryker Sustainability Solutions
11.2024 - Current
- Partnered with sales representatives in my assigned territory to manage inventory, assist with educational cadences, and supplied materials for hospitals.
- Collected single use devices for reprocessing areas in Patient care areas, Cath labs, as well as the Surgical and Vascular OR's.
- Grew Surgical accounts by increasing collections across my territory by 50 percent in the first 6 months of employment.
- Entered into the Elite Service Associate program only 6 months in the position due to outstanding performance numbers.
- Created new business by obtaining new accounts and hospitals for collections that were not in place before starting my territory.
- Built customer relationship by educating staff through in-services and completing facility assessments by updating and presenting new marketing throughout different hospital accounts.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Field Support Specialist II
Maxim Healthcare Services
03.2023 - 11.2024
- Assisted with billing, payroll of caregivers, and processed medical records
- Onboarded more than 40 nurses in 6 months of employment
- Ran background checks and ordered drug screens for new hires, verifying i-9's, assisted with benefit administration, including associate insurance, savings plan, and Tuition Reimbursement program, among others
- Maintained confidentiality of client, patient, caregiver, and team member information and records abiding HIPPA regulations
- Provided excellent customer service to team members, patients, and caregivers
- Ordered office supplies, answered telephone inquiries, photocopying, faxing, and monitoring incoming and outgoing documentation
- Maintains expected compliance with onboarding and credentialing of external staff
- Maintains authorizations of insurance and plans of care to ensure they are accurate and up to date
- Contributes to a collaborative team environment by maintaining open communication within the pit, sending follow up emails, and working with Operations, Field Support, and Clinical
- Communicates weekly numbers regarding missed opportunities, gross profit, revenue, billed hours, overtime, and labor to office discussing strategies to increase growth opportunities and creating goals
- Enhanced team performance by sharing knowledge, best practices, and innovative problem-solving techniques with colleagues on a regular basis.
Front Desk Associate/Chiropractor Assistant
RejuvenX Spine and Joint
03.2022 - 03.2023
- Successfully utilizes a multi phone system and schedules patients by having clear communication
- Coordinate with clients to ensure their needs are met and exceeded
- Adaptable in cultural sensitivity in a diverse workforce
- Verified Insurances of patients to provide appropriate billing
- Collaborated with Attorney Liaisons to get them involved in the practice
- Assisted in providing physical therapy exercises and chiropractic methods to rehabilitate patients
- Successfully created treatment plans
Assistant Business Manager
Kevin Hilliard Painting
06.2018 - 03.2022
- Supervised contractors on site
- Cold calling leads to cultivate business and growth
- Developing business management goals and objectives that tend to growth and prosperity
- Scheduled contract appointments
- Designing and implementing business plans and strategies to promote the attainment of goals
- Built rapport with clientele when answering the phone to provide a personalized experience and quote properly
- Created time sheets to be approved for payroll
- Accomplishes organization goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments
Assistant Salon Director
Sun Tan City
08.2017 - 09.2021
- Provided customer service and account resolution to more than 100 clients daily
- Became the second highest sales representative for the Roanoke district
- Trained new hires by supplying them with customized training manuals and one on one training with on call assistance
- Assured a personalized professional experience for every client and assessing their needs for proper sales by asking open ended questions and building rapport
- Navigated technological difficulties by contacting IT, putting in service calls, and running diagnostics
- Maintained an organized office by filing training paperwork and daily inventory checks
- Regulated salon by assisting in customer account resolution, conflict resolution, and staff management by discussing performance goals
- Supplied proper phone etiquette when calling clients, client services, IT, and management
- Created short-term and long-term goals for sales quotas and company growth
- Advocated for team when necessary in communicating concerns and implementing problem solving skills
Education
Bachelor of Health Science - Healthcare Organizational Management, Public Health
Radford University Carilion
Roanoke, VA01.2023
Timeline
Service Associate
Stryker Sustainability Solutions
11.2024 - Current
Field Support Specialist II
Maxim Healthcare Services
03.2023 - 11.2024
Front Desk Associate/Chiropractor Assistant
RejuvenX Spine and Joint
03.2022 - 03.2023
Assistant Business Manager
Kevin Hilliard Painting
06.2018 - 03.2022
Assistant Salon Director
Sun Tan City
08.2017 - 09.2021
Bachelor of Health Science - Healthcare Organizational Management, Public Health
Radford University Carilion
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