Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jory Mata

Clintonville,Wisconsin

Summary

A dynamic leader with proven operations management and employee training expertise, honed at McDonald's and SUBWAY®Restaurants. Excelled in enhancing team motivation and workplace safety, achieving significant service speed and efficiency improvements. Skilled in cash handling and sales strategies, adept at driving performance and customer satisfaction.

Business leader with over three years of experience in day-to-day business operations management. Effective liaison to key clients, accounts, and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for the company. Streamlines processes for efficiency and productivity. Well-versed in applying the multi-faceted approach to managing safety, operations, and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses.

Overview

6
6
years of professional experience

Work History

Shift Lead Manager

McDonald's
10.2023 - Current
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Set overall vision and provided team leadership.

Sandwich Artist

SUBWAY®Restaurants
11.2022 - 06.2023
  • Increased speed of service through effective multitasking and time management skills.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
  • Kept workplace clean and organized in line with restaurant policies.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Greeted guests, promoted specials, and took orders.

Crew Trainer

McDonald's
05.2019 - 10.2022
  • Taught new team members correct procedures for all areas of operations.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Studied crew members during work shift to provide feedback and guidance in improving performance.
  • Set positive example for team members by providing high-quality, efficient service.
  • Trained and mentored 23 new personnel hired to fulfill various roles.

Education

High School Diploma -

Tri-County Area School District
Plainfield, WI
05.2023

Some College (No Degree) - Electrical Engineering

Fox Valley Technical College
Appleton, WI

Skills

  • Team motivation
  • Workplace safety
  • Employee training
  • Policy enforcement
  • Operations management
  • Sales strategies
  • Cash handling

Accomplishments

  • Achieved a 91% as a shift leader on McDonald's RGR by running the shift with accuracy and efficiency.
  • Supervised a team of 15 staff members.

Timeline

Shift Lead Manager

McDonald's
10.2023 - Current

Sandwich Artist

SUBWAY®Restaurants
11.2022 - 06.2023

Crew Trainer

McDonald's
05.2019 - 10.2022

High School Diploma -

Tri-County Area School District

Some College (No Degree) - Electrical Engineering

Fox Valley Technical College

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Jory Mata