Jory Waddell
Pittsburgh,PA
Summary
Experienced and dependable leader with a proven track record of efficiently managing my team in completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Results-oriented individual with a passion for continuous learning and innovation with a strong work ethic and the ability to adapt to different environments. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
2
2
years of professional experience
Work History
Closing Team Lead
Target
Pittsburgh, PA
04.2022 - Current
- Identified potential areas for improvement in the closing process and developed solutions accordingly.
- Provided feedback on employee performance reviews based on observations during daily operations.
- Analyzed current procedures and made recommendations for improvements in efficiency, accuracy, or cost savings.
- Created reports summarizing daily, weekly, monthly, quarterly, and annual activity within the closing team.
- Monitored performance metrics of closing team members against established targets.
- Assisted in resolving customer disputes or complaints regarding closings.
- Coordinated with other departments as needed during the closing process.
- Managed workflow by assigning tasks appropriately among team members.
- Directed and coordinated closing team activities to ensure timely completion of tasks.
- Conducted regular meetings with team members to discuss progress towards goals and objectives.
- Provided guidance and training to new employees on processes.
- Developed and implemented efficient strategies for managing employees to goals.
- Conducted regular meetings with team members to review progress and address any issues.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Greeted customers to determine wants or needs.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Recommended, selected and located merchandise based on customer desires.
- Answered store and merchandise questions and led customers to wanted items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Education
High School Diploma -
North Hills Senior High School
Pittsburgh, PA06-2011
Skills
- Coaching and Mentoring
- Sales Support
- Team Management
- Task Delegation
- Employee Training
- Goal Setting
- Customer Service
- Retail Metrics and Goals
- Task Prioritization
- Computer Proficiency and Microsoft Office
- Dispute Mediation
- Problem-solving abilities
- Attention to Detail
- Strong Communication and Interpersonal Skills
- Retail Merchandising
- Adaptable and Flexible
Timeline
Closing Team Lead
Target
04.2022 - Current
High School Diploma -
North Hills Senior High School