Jorylane Uong
Killeen,United States
Summary
Veteran that is a versatile Administrative Professional possessing first-rate communication skills and personable demeanor demonstrated across over 15 years in patient-focused roles. Excellent knowledge of administrative management in a fast paced clinical office setting focused on executive assistance. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
20
20
years of professional experience
Work History
Medical Instructor
The Training Center of Central Texas
01.2024 - Current
- Evaluated student performance through comprehensive exams and practical assessments, providing constructive feedback for improvement and growth.
- Designed course syllabi that effectively outlined objectives, expectations, assessment criteria and grading policies ensuring transparency and clarity for students.
- Implemented ongoing professional development initiatives for self-improvement, staying current on best practices in medical education.
- Enhanced student comprehension by incorporating real-life medical scenarios into lectures.
- Collaborated with fellow instructors to develop new teaching methodologies for improved learning outcomes.
Senior Patient Care Coordinator
Eye Care Institute
11.2022 - Current
- Led initiatives aimed at improving overall patient experience within the facility through surveys, feedback analysis, and strategic action plans.
- Increased patient retention 20% by establishing strong relationships built on trust, empathy, and clear communication.
- Collaborated with insurance companies to ensure coverage for necessary treatments while minimizing out-of-pocket costs for patients.
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
Customer Service Representative
AppleOne with Austin 311
06.2021 - 10.2022
- Submit service requests for the various city departments in Austin, multi-departmental assistance with ensuring the citizens of Austin report issues within the city limits handled by each department, teleworking remotely with team work and computer based office skills, HIPAA, documenting, and ensuring escalations as need be to render services completed in a timely manner
Quality Assurance Technician
Express Employment Agency
04.2020 - 05.2021
- Quality control for a major food manufacturing company, documentation, reporting, maintaining employee confidentiality, assisting orientation classes, leading factory walk-thru for new hires, ensuring employee compliance to Covid-19 related policies and regulations, implementing updated regulations as specified by management, and any general office duties assigned
68W Healthcare Specialist-Combat Medic
U.S.Army
10.2011 - 10.2015
- Health care administration, patient care, assessments, interventions, pt
- Education, documentation, BLS instruction, CPR instruction, motor vehicle maintenance, inventory of medical supply, field medical coverage, medevac, operational training, computer records, any other duties as directed by command
LPN
Belau National Hospital
08.2004 - 04.2011
- Patient care, assessments, interventions, education, carrying out doctors orders, IV insertion, medication, documentation, bedside care, continuing education, emergency care, pt
- Transport, HIPAA, pt
- Advocate, purchase orders, filing, general receptionist duties, and any other duties required to provide holistic pt
- Care
Education
Associate of Science - Medical Social Work
Central Texas College
Killeen, TX06-2025
Licensed Practical Nurse Program - Nursing
Palau Community College
Koror, PW08-2004
Diploma -
Lassen High School
Susanville, CA06.1999
Skills
- Clinical expertise and judgement
- Training Program Development
- Certification training
- Vital signs monitoring
- Expert in Medical office administration
- HIPAA protocols
- Staff direction and task delegation
- Problem-solving aptitude
- Scheduling and calendar management
- Expert computer knowledge with Microsoft office
- Supervising staff
- Meticulous attention to detail
Personal Information
Work Permit: Authorized to work in the US for any employer
Military Service
ACTIVE DUTY U.S. ARMY, United States, E-4. Completed 4 years active duty and 4 years Army Reserves as a 68W Healthcare Specialist-Combat Medic with extensive medical knowledge and expertise in healthcare. Basic Life Support and CPR expert as well as instructed classes in both respects.
Timeline
Medical Instructor
The Training Center of Central Texas
01.2024 - Current
Senior Patient Care Coordinator
Eye Care Institute
11.2022 - Current
Customer Service Representative
AppleOne with Austin 311
06.2021 - 10.2022
Quality Assurance Technician
Express Employment Agency
04.2020 - 05.2021
68W Healthcare Specialist-Combat Medic
U.S.Army
10.2011 - 10.2015
LPN
Belau National Hospital
08.2004 - 04.2011
Diploma -
Lassen High School
Associate of Science - Medical Social Work
Central Texas College
Licensed Practical Nurse Program - Nursing
Palau Community College
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